Shabana Haroun.

Customer Service Inventory Control Communication

Jamaica, NY 11434 • 929-***-**** • adpcvc@r.postjobfree.com

Summary

Dedicated Customer Service Representative who is highly motivated to maintain customer satisfaction and contribute to the company success. Proven ability to establish rapport with clients and exceed sales quotas. Reliable and driven, with strong time management and prioritization abilities.

Core Competencies

Inventory ● Service-oriented ● Communication ● Conflict resolution expert

Sharp problem solver ● Courteous demeanor ● Strategic thinker ● Energetic work attitude

Professional Experience

Personal Shopper September 2020 – March 2021

Amazon Prime New York, NY

•Received and fulfilled customer requests with high level of accuracy and acuity.

•Ability to work under pressure, prioritize multiple assignments and bring tasks to a complete closure.

•Verified and support firms’ vision to ensure customer satisfaction was achieved.

•Ensured orders were fulfilled in a timely manner with limited defects.

•Routinely check to confirm inventory and supplies were accurately reported.

Customer Service Specialist January 2011 – July 2015

Family-Owned Business/ Grocery Store Berbice, Guyana

•Established strong working relationships with elite clients.

•Support principal’s efforts for implementing and maintaining internal control for operations and financing activities.

•Completed essential administrative tasks, such as inventory control, reports and other assignments as directed by principal.

•Self-managed staff schedules on a weekly basis.

•Contacting customers regarding open invoices and liaising with vendors regarding bills.

•Receiving, opening, and logging invoices.

•Verify, submit, and maintain timely payment of vendor invoices

•Assisted customers with inquiries related to shipping options to meet their needs.

Education

TASC Certificate (Test Assessing Secondary Completion from the State of New York); February 2021

CXC Certificate (Caribbean Examinations Council); June 2014

Qualifications

Technical Skills: Microsoft Office Suite (Excel, Word, PowerPoint), Adobe Reader.

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