JAMES D. GLASS

Bristol, TN ***** 423-***-**** adpctz@r.postjobfree.com www.linkedin.com/in/GlassJim

20+ years of proven success improving patients’ health through comprehensive prescription education, stellar customer service, and comprehensive evaluation of pharmacy standards. History of guiding cross-functional pharmacy teams through medication preparation, dispensing, and customer services with an emphasis on improved patient health outcomes. Focused on creating a work environment where pharmacists and technicians are confident practicing at the top of their license. Proven history of executing pharmacy department plans and marketing efforts that exceeded budgeted sales and local store goals while exceeding customer satisfaction.

CORE COMPETENCIES

Comprehensive Clinical Services

Pharmaceutical Compounding

Problem Resolution

Immunizations

Policy/ Procedure Development

Lean Methodologies

Medication Management Therapy

Inventory Management

Pharmacy Staff Training

Pharmacy Credentialing

Compound Pharmacy (PCCA)

State/ Federal Compliance

Pharmacists In Charge

Tennessee Choice Pharmacy, Johnson City, TN 10-30-2018 – 8/6/2021

Held concurrent responsibilities for daily oversight of pharmacy department, retail and mail order. Developed

successful business initiatives that improved revenue and profit growth for the company. Supervised the overall inventory to maintain adequate levels of medications. Ensured that our mailing procedures and policies were followed to the compliance of the state and federal agencies.

Pharmacy Manager/ Business Development Manager

Martinsville Pharmacy Martinsville, VA October 2016 – June 2018

Held concurrent responsibilities for daily oversight of pharmacy department, retail, and LTC business. Developed

successful business initiatives that have improved revenue and profit growth. Audited and reviewed product logistics to ensure adequate stock levels. Oversaw staff credentialing, licensing, and PBM contracts.

Key Achievements:

Improved customer satisfaction through the supervision and training of staff members in accordance with regulatory requirements with a focus on clients first.

Spearheaded the business planning and modeling to open Pharmacy department after using demographic data to establish a community niche.

Increased profit margin by implementing and managing new inventory guidelines.

Ensured adherence with federal regulatory compliances through regular pharmacy department reviews and audits.

Pharmacy Manager

K-Mart Pharmacy Bristol, TN October 1999 – June 2016

Positioned the pharmacy to reach all short and long-term goals by providing daily oversight of all medication dispensing

procedures while maintaining a focus on client safety. Counseled patients on the correct use of prescription medication, over the counter medication, and medical devices. Recruited, hired, and trained pharmacy technicians that were focused on both customer satisfaction and safety.

Key Achievements:

Recognized as the top 5% of all stores in Southern district after redefining the approach to community needs.

Ensured patient safety by using the MTM program to identify and resolve drug therapy issues.

Enhanced immunization program by educating public on preventable diseases.

Bachelor of Science in Pharmacy

Massachusetts College of Pharmacy and AHS, Boston, Massachusetts

Licensed Pharmacist TN: License # 7758 Licensed Pharmacist VA: License # 020******* Licensed Pharmacist MS: License # PH18910

James D. Glass Page 2

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