Billing Specialist Customer Service

KIMBERLY DURRETTE

West Palm Beach, FL *****

*************@*****.***

561-***-****

SUMMARY OF QUALIFICATIONS:

·Ability to type 40 wpm without error, strong computer skills

·Microsoft Excel, Access and Outlook proficiency

·General accounting experience, clear understanding of processes

·Excellent customer service and office skills

·Strong written and verbal communication expertise

·Proven ability to work under pressure, strong attention to detail

·Able to work independently or within a team environment

·Experience with SAP, Oracle, AS400, and Peachtree

PROFESSIONAL EXPERIENCE:

Call Center Agent

K Force – Titan Technologies - Fort Lauderdale, FL 05/2020-present

Customer Service - answer claimant questions and concerns

Assist claimants with Filing claims, Requesting Benefits Payments, Pin Reset

Knowledgeable in Return to WorkIssues, Fraud, Identity Theft and forms to submit on these issues, terminology, and well rounded in the DEO process

RACP 3 trained

Billing Specialist

Platinum Medical Supplies- Coral Springs, FL 11/2018-4/2020

·Processed orders for Knee, Back, Shoulder and Wrist Braces

·Post payments and issued refunds

·Processed appeals to Medicare, United Health Care and Humana

·Performed administrative and office duties

Collections Specialist/Administrative Assistance

Ascendo for Wurth Action Bolt & Tool-Lake Worth, FL 03/2017-11/2018

·Performed administrative and office support duties

·Responsible for collecting, scheduling, and making payment arrangement for outstanding accounts

·Review and evaluate credit applications and reports

·Release orders based on credit history

·Process payments and post payments

·Create new accounts

·Faxed and emailed invoices and statements per customers request

·

Adminstrative Assistance

Express Staffing for TBC Corporation-Juno Beach, FL 02/2016 - 04/2016

·Performed administrative and office support duties

·Responded to customer inquiries about accounts per collectors requests

·Faxed and emailed invoices per customers request

·Processed payments

·Researched and worked on special projects

·Applied debits and credits

·Accounts Receivable (A/P) by posting payments on current accounts

Financial Services Representative

Ascendo Staffing for Office Depot- Boca Raton, FL 12/2014 – 06/2015

·Performed administrative and office support duties

·Responded to customer inquiries about accounts per collectors requests

·Creating monthly and weekly EC Billings to send to customers

·Reconciled invoicing discrepancies by issuing credits, debits and rebilling invoices

·Entered open invoices via customer portals for payment

·Accounts Receivable (A/P) by posting payments on current accounts

·Created new accounts

EDUCATION AND TRAINING:

Lincoln High School-Tacoma, Washington

Shore Computer Training-Long Beach, California

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