Customer Service Matric
Resume:
ADNAN ZULFIQAR ALI
Contact
Address:
Dubai, UAE.
Phone:
Email:
************@*****.***
Languages
English
Arabic
Urdu
Skills
Creativity
Willingness to experiment
Ability to deal with uncertainty
Ability to contribute individually,
and lead, manage or participate in
cross-functional teams
Excellent verbal communication
skills
Persuasiveness
Ability to create great working
relationships with all levels within
the
company and across
multiple disciplines
Greet customers warmly and
ascertain problem or reason for
calling.
CAREER OBJECTIVE
Seeking a challenging career with a progressive
organization where my academic background and experience will enable me to make a significant contribution to work allowing me utilize skills acquired through my education and exceptional career.
Experience
EARTH SUPERMARTKET
CCO Supervisor
Sep,2020 – May 2021
Job Roles
Have high sense of urgency and able to make effective decisions in a timely manner.
Knows the importance of a warm greeting.
Greeting the customers as per the company standard.
Well known that listening is a finest art in business.
Build relations with customers.
Interaction with customer in order to meet demand and supply targets.
A highly professional telephone manner and effective at managing difficult callers.
Identifying daily tasks that need to be done and delegating them through effective communications.
Building professional relationships with all sales staff.
Meeting and exceeding all agreed performance objectives.
Patient and calm under pressure.
Responsible for best Customer service.
Responsible to conduct safe control.
Responsible to maintain cash float with zero difference.
Responsible to maintain change requirements.
Making bank deposit on daily basis with coordination of other supervisors and team leaders.
Maintaining foreign currency as per the policy of company and given rates.
Deposit of foreign currency on given date.
GRAND SUPERMART L. L.C
Customer Service
May,2017 - Sep,2018
Job Roles
Handles incoming calls or inquiries from prospective customers or clients
Assists customers effectively by solving customer disputes
Provides customer additional information or explains services
Discusses products offered and ensures customer satisfaction
Tactfully handles confrontational or stressful interactions with the public
Completes supporting paperwork and data entry as required
Accurately captures customer information
Creates and maintains service reports
CARS TRANSPORTATION COMPANY
Customer Service
2019- 2020
Job Roles
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Education
Gov High School (2013)
Matric with Science Subject
Vocational Training institute (2016)
Computer Course Diploma
Declaration
I hereby declare that the above mentioned information is true to the best of my knowledge and belief. I would take this opportunity to thank you for going through my resume and would request you to consider me to be a part of your prestigious organization.
Driving License Details
License no : 3863640
Issue Date : 24/09/2018
Expiry Date : 24/09/2025
Category No : 3
Place of Issue : Dubai
Computer Training
MS Office
Microsoft Outlook
Microsoft Dynamic 365
Microsoft Dynamic NAV
System
Internet Application
Social Media
Personal Details
Date of Birth : 25/04/1996
Passport No : DA1403861
Nationality : Pakistan
Marital Status : Single
Visa status : Employment
Hobbies
Travelling,
Photograpy
Cooking
Listening Music
COTHM (2017)
Hotel management diploma
Contact this candidate