Customer Experience Representative
Resume:
Crystal Atizado
Customer Experience
Representative
Amiable customer experience rep with
10+ years of experience in retail, food
service and managerial environments.
Flexible and approachable, with strong
organizational and time management
skills. Delivers memorable guest
experience through welcoming
interactions and extensive product
knowledge.
Experience Education
2021 - Current
Personal Assistant, Chief of Stuff
Assist clients with organization, time management and scheduling. Use critical thinking and product knowledge bases to acquire requested information, relay options and schedule appointments and services. 2021 - Current
Customer Care Center Williams-Sonoma, Inc.
Assist customers with inbound calls regarding products and services, delivering exceptional experiences through responsive service. Handle multiple tasks simultaneously, including talking with and listening to customers while accessing, reading and inputting information into numerous applications. Resolve payment and shipping issues efficiently to improve customer satisfaction and loyalty.
2018 - 2021
Shift Supervisor Starbucks
Completed opening and closing duties to facilitate business operations. Coordinated shift-based inventory receiving, auditing and restocking. Evaluated, reconfigured and performed equipment maintenance to support operational goals. Delegated tasks to employees and monitored activities and task completion. Key Holder.
2015 - 2017
Center Consultant FedEx Office
Consulted patrons and sold services, including shipping, printing, graphic design and sign creation. Prepared shipments by wrapping items, placing in shipping boxes, weighing and attaching labels. Assembled, maintained and set up printers, binders and other equipment with required components such as ink, paper or binding spines.
2014 - 2015
Assistant/Catering Manager Gandolfo’s New York Deli Directed and led employees, supervising activities to drive productivity and efficiency. Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies. Met prospective customers through networking to increase local business and venue clientele.
Santiago High School
Graduated with Honors
Skills
• Creativity
• Leadership
• Organization
• Problem solving
• Teamwork
Contact
30 Laurel Canyon Village Cir #7104
Canton, GA 30114
**************@*****.***
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