Customer Service Data Entry

Laura Oconnor

Arlington, TX *****

********************@***********.***

+1-682-***-****

I I was employed at health markets insurance agency from 1996 to 2020. I started out in customer service, eventually was moved to the escalation team. I also worked in our change department, making policy changes for our customers. Well in that department I supervised about nine employees and train them as well. During my employment I also had an opportunity to help write the guidelines and train our offshore team. The last year of my employment I worked as an accounting team lead. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Accounting Team Lead

Health Markets Insurance - North Richland Hills, TX June 1996 to February 2020

Oversaw 6 data entry specialists, Quality assurance, 25 years of customer service, handled escalation calls, customer correspondence, helped write guidelines to train and mange offshore account teams. Education

High school diploma

Trinity High School - Euless, TX

August 1985 to May 1989

Skills

• Quality assurance

• Technical support

• Team management

• Employee orientation

• Guest services

• Accounts payable

• Customer support

• Office manager experience

• Accounts receivable

• Human resources

• Customer service

• Phone etiquette

• Bank reconciliation

• Payroll