Architecture Manager Support Coordinator

Douglas Barranqueiros Gomes */*

Douglas Barranqueiros Gomes

Brazilian & Portuguese Citizen – 42 years old Mobile (México): +52-55-736*-**** Allowed to work in Brazil, Mexico and European Union https://www.linkedin.com/in/dbarranqueiros **************@*****.***

Overview

Effective leader with more than 20 years of international experience in delivery Outsourcing operations. Proven year-after- year success achieving business growth objectives, as well as business integrations, operations turnarounds across the Latin America Countries. Multicultural team player with extensive hands-on experience and capacity to innovate, articulate and implement projects as well as raising the bar and defining new standards. Vast knowledge in business areas including accounting & finance, operations design, security, project management, systems, procurement, operations, human resources

& talent development.

Professional Background

IBM Nov 2006 to present

International IT and Services company. HC. +400k, $+80 MUSD Position: Technical Support Services (TSS) Delivery Executive. México (Jan 20 – to present) Reports to: Director Executive Delivery /. People in charge: 120 (direct reports - managers, leaders, technical, etc.) Responsibilities and Achievements:

• Manage IBM Mexico TSS MVS Contracts (GP 70 M USD - 36% FY2020)

• Lead the delivery Multi-Vendor Services (MVS) organization (~350 employees)

• Tracking and improving the low growth profit (GP) contracts and deployment of automation for TSS to enable optimization savings.

• Set up from scratch the Excellence Service area to validate contractual inputs that improve customer service and the relationship with the customer.

• Budget Management

• Negotiation with AAA clients to ensure the delivery and execution part of the projects.

• Project Management (cost analysis, liabilities, visibilities, time, headcount, resources, etc.)

• Achievement of on-time delivery projects without any penalties

• Negotiation with vendors and suppliers working on the projects.

• Cost-reduction, operational optimization, and productivity projects

• Team management to develop high-performance roles. Position: Hybrid Services Technology- Latin America Leader. México (Feb 18 - Jan 20) Reports to: LATAM VP. /. People in charge: 9 Country Managers Responsibilities and Achievements:

• Leadership over LATAM Teams (300 employees) - Argentina, Brazil, Chile, Colombia, Ecuador, Peru, Uruguay, Venezuela, Mexico

• Responsible for budget, administration, operational and financial management for the projects in each country

• Regional team management to develop high-performance people accountable for each country and project.

• Achieve the technological transformation and improvement for each country that presented a backwardness

• Best practices, methodologies, and process implementation to achieve a homolog way of working.

• Client and contract negotiation for LATAM

• Negotiation with clients at LATAM level

• Project Management (cost analysis, liabilities, visibilities, time, headcount, resources, etc. on a regional level

• Achieve partnerships between IBM and other companies to ensure the delivery and success of the projects for the region. With this initiative, better results, quality, and competitiveness were accomplished. Douglas Barranqueiros Gomes 2/3

Position: Delivery Senior Leader. México (May 16 - Feb 18) Reports to: Infrastructure Director /. People in charge: 40 (IT Managers, IT Leaders, IT technical) Responsibilities and Achievements:

• Development of technical IBM Strategic Outsourcing solutions, investing 20-40% of business time interfacing directly with the client.

• Responsible for the overall success of the solution design and cost development in a technology specialty

• Provide leadership and initiative to deliver new and complex high-quality solutions to clients in response to varying business requirements.

• Incorporate in-depth knowledge of leading-edge products and technology in conjunction with industry and business results.

• Digital and technological transformation and renovation to achieve the country to become competitive and solve the 10-year backwardness that it had in 1 year instead of 3.

• Responsible for adding value to the activities and projects for the company in the country.

• Best practices, methodologies, and process implementation for the country Position: Leader for Enterprise Automation Distributed Services Brazil (Apr 11 - May 16) Reports to: Automation Senior Manager. /. People in charge: 60 (automation leaders, technical leaders, and analysts) Responsibilities and Achievements:

• Simplify complex goals and help individuals and teams to align priorities with the company's strategic direction for the US, Canada, and Brazil

• Headcount productivity projects achieving better resources and employee allocation resulting in meeting business optimal goals at a regional level.

• Improve customer satisfaction resulting in attaining valuable projects for the company.

• Create a results-oriented and high-performance team.

• Client and contract and SLA’s negotiation to ensure the delivery of the projects in a timely fashion.

• Achieve the creation of a business solution for Gerdau related to automation, monitoring, and performance that increase IBM’s revenue.

Position: Leader for Architecture & Tools on Enterprise Automation Team Brazil (Mar 09 - Apr 11) Reports to: Architecture Manager. /. People in charge: 20 (IT architects) Responsibilities and Achievements:

• Provide Architecture and Tools services to international customers in complex systems environments.

• Interaction with customers, vendors, and management to ensure a high level of solution customer satisfaction.

• Technological consultancy projects to increase value for the customer through systems integration.

• Generate savings, productivity increase, value, and strategic visibility for the customer through specific projects and solutions.

• Project Management (cost analysis, liabilities, visibilities, time, headcount, resources, etc.)

• Winner of the IBM Creating Future Award due to the creation of a technical solution that added strategic and business acumen visibility for our customers and became part of an IBM product that was distributed globally. Douglas Barranqueiros Gomes 3/3

Position: IBM IT Senior Automation Specialist Brazil (Nov 06 - Mar 09) Reports to: Automation Manager

Responsibilities and Achievements:

• Responsible for infrastructure support (Unix, Linux, and Windows) on domestic and global customers, in the outsourcing, automation and monitoring areas

• Provide automation solutions to optimize manual procedures creating productivity.

• Requirements mapping to develop high performance technological solutions for users.

• Projects for headcount reduction, productivity increase and optimization of activities L'ORÉAL Brazil (Jun 03 - Oct 06)

International beauty and cosmetic company. H.C + 85k, $30MEUR Position: Senior IT Support Analyst. /. Reports to: IT Support Manager Responsibilities and Achievements:

• Responsible for IT Security implementation in the L Oréal infrastructure

• Implementing the security policies and industry policies such as NBR ISO/IEC 17799; BS 7799, ISO TR 13335, among other frameworks as CobIT and ITIL

• Administration of Windows NT 4,0, Windows 2000/2003 Server, and Microsoft Exchange.

• (Installation, configuration, maintenance, performance monitoring, user’s creation, DNS and WINS) in the environment with about 1000 users in 4 distinct sites, policies, and backup maintenance

• Network monitoring, participation on the internal security policies and contingency plan Brazil Federal Bank - Caixa Econômica Federal (CEF) Brazil (May 01 - Oct 01) Senior Network Support Analyst

SCE - Computational systems and Engineering Ltda. Brazil (Jul 98 - Jan 01) Support Coordinator

Academic Background

• 1996-1999 - Bachelor’s degree in Bachelor of Computer Science/Information Technology - Focus on Innovation, new trends to Information Technology. Universidade Carioca – Rio de Janeiro/RJ – Brazil

• 2009-s2010 - MBA in Business Administration. Fundaçao Getulio Vargas (FGV) – Campinas/SP – Brazil Courses and Certifications

● IBM Certified Senior Manager

● IBM Blue Core Coaching (BCC) International

Program

● IBM Agile Foundations

● Enterprise Design Thinking Practitioner

● IBM Certified Manager

● IBM Services Platform with Watson (AI)

● ITIL Foundation v2 & v3

Languages

• Portuguese: Native • English: Proficient • Spanish: Proficient

Contact this candidate