Store Operations

SUBHASIS GOSWAMI

Decathlon Sports India-Retail Team

Personal Info

Phone: 769-***-****

E-mail: ********.*******@*********.***

LinkedIn. https://www.linkedin.com/in/subhasis-goswami/

Instagram. https://www.instagram.com/subhgo96/

Summary

Energetic Store Operations, with 2 years of experience in B2B Sales, seeking to raise profitability at Decathlon Sports India, Siliguri. Contributed to team training and achieved store KPI. Used training to raise customer satisfaction and Safety.

Experience

Retail Operations (Store Management)

Siliguri, West Bengal

2021–present

Managed busy retail outlet with 14 people

Raised staff retention 25% through better training and communication.

Focused recruiting, hiring, and firing efforts to create an expert team that raised customer loyalty by 20% and contributed to substantial revenue boost.

Daily manager shifts that saved 15% on operating costs.

Communication And B2B Manager (CRM)

Jalandhar, Punjab

2019–2020

Used better marketing online to drive sales revenue

Raised customer retention 14% through leveraging traffic in channel

Tie up with Hotel,Schools,etc.

Sports Leader (Department Manager)

Punjab

2019

Led local marketing drive in Punjab to see the local catchment of the sport

In charge of Sales forecasting of the department level

Visual Merchandising is the main priority in a retail brand, which drives the customer to pick the product themselves.

Education

PGDM in Marketing and International Business

Doon Business School

2018–2020

Google certified Digital Garage certification

Achieved Six sigma green Belt

Have certification on SAP, and Advance Excel

Achieved certification on Mutual fund (NISM approved by SEBI)

.

Certifications

Marketing Analytics- University of Virginia

Strategic marketing and Personal Branding— State University of New York

Projects

2019 — How Impulse buying behaviour affects the generation Y and Z

2018 — how staff training help in retention in a retail store.

Trainings

Learn to Lead a Training

Flow of good (cash and stock)

Additional Activities

Organized a soccer league in state level in Punjab.

Volunteer for organising an event in Punjab to empower women safety

Leader, weekly cycling club.

Hard Skills: Store operations, training, Teammate and users safety, Sales Forecasting, hiring

Soft Skills: Leadership, organization, communication, planning, work supervision

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