Support Representative Science Intern

SKILLS

NAINA

JOSHI

PROFILE

Well organized, creative, and proven

marketing and data professional with

6.5+ year of experience. Experience

working with and across sales teams

and well as external clients and

agencies on creative, editorial,

strategic, and tactical levels. Track

record of delivering unique and

effective content. Experienced at

creating data regression models,

using predictive data modeling, and

analyzing data mining algorithms to

deliver insights and implement action-

oriented solutions to complex

business problems.

CONTACT

PHONE:

+91-955*******

LINKEDIN:

https://www.linkedin.com/in/naina-

joshi-411b511b0/

EMAIL:

**************@*****.***

GITHUB:

https://github.com/Naina1109

WORK EXPERIENCE

Customer Support Associate

Asili Naturals, Faridabad, Haryana

October 2020–Present

• Maintains customer relationship by responding to inquiries; documenting actions.

• Prepares for customer inquiries by studying products, services, and customer service processes.

• Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer’s understanding of information and answer.

• Records customer inquiries by documenting inquiry and response in customers’ accounts.

• Improves quality service by recommending improved processes; identifying new product and service applications.

• Updates job knowledge by participating in educational opportunities.

• Accomplishes customer service and organization mission by completing related results as needed.

Data Science Intern

Flip Robo Technologies, Bengaluru, Karnataka

March 2021–August 2021

• Identify valuable data sources and automate collection processes.

• Undertake preprocessing of structured and unstructured data.

• Analyze raw data: assessing quality, cleansing, structuring for downstream processing and to discover trends and patterns.

• Design accurate and scalable prediction algorithms.

• Selecting features, building and optimizing classifiers using machine learning techniques.

• Utilized web scraping techniques to extract and organize competitor data.

• Combine models through ensemble modeling.

• Collaborate with the engineering team to bring analytical prototypes to production.

• Generate actionable insights for business improvements. 0.85

0.75

0.8

1

0.9

1

1

1

Data Visualisation

Power BI

Advance Excel

Python

Gathering And Interpreting Data

Social Media Marketing

Sales Strategy

Communication

TECHNICAL SKILLS

Python/SQL

Advance Excel

NLP

Power Bi

PROJECTS

Customer Retention Analysis

Fake News Detection

Micro Credit Loan Defaulter

CERTIFICATES

Google Colab Machine Learning

App

Data Science with Python

Python Beginner

TRAINING ATTENTED

Microsoft Azure Data

Fundamentals(DP-900).

Microsoft Power Platform

Fundamentals(PL-900).

Microsoft Azure AI

Fundamentals(AI-900).

Google Colab.

Customer Centricity.

Customer support representative (Team Leader)

Kayakalp Global Skin Clinic, Faridabad, Haryana

August 2018–September 2020

• Manage daily operations to ensure smooth function.

• Handling and monitoring calling department.

• Continuous interaction with national and international patients.

• Coordinate with management and engage in planning according to the needs of organization.

• Coordinate with support functions.

• Give training to new employee.

• Handling service related patient queries on calls and emails.

• Front-line people management.

• Provide feedback and suggestion to the team for

improvement

• Initiative, independent, and customer focused

• Capacity planning and Performance management

• Maintaining all call reports like weekly/monthly reports of States/Channels/Websites (Internet activities).

Primary Class Teacher

Diksha Public School, Faridabad, Haryana

April 2017-March 2018.

Primary Class Teacher

B. M. Bharti Model Sr. Sec. School, Delhi

October 2012 to March 2015

EDUCATION

• PG PROGRAM IN DATA SCIENCE, MACHINE LEARNING &

DATA VISUALISATION IN COLLABORATION WITH IBM IN

THE YEAR 2021

• GRADUATION IN B.COM PROGRAMME WITH MATHS

FROM UNIVERSITY OF DELHI IN THE YEAR 2015

PERSONAL BRIEF

Father’s Name : Bhuwan Chandra Sanwal

Date of Birth : 11th September 1994

Gender : Female

Marital Status : Married

Nationality : Indian

Languages Known : English, Hindi

Hobbies : Listening to music, Cooking.

Contact this candidate