Receptionist/Medtech
Resume:
Maureen Brown
I am a goal oriented team builder wishing to obtain an Administrative Support/accounting position with the opportunity for continued growth and professional development. Riviera Beach, FL 33404
**************@*******.***
Authorized to work in the US for any employer
Work Experience
Med Tech/Caregiver and Part time Receptionist
Brookdale Senior Living - Palm Beach Gardens, FL
November 2020 to Present
Medication reminder and assist with daily personal living activities Greet visitors and direct them, answer and screen telephone calls and monitor surveillance system for residents in need of help
Live-in-caregiver/Aide
Private Home - Palm Beach Gardens, FL
August 2017 to Present
Assist patient with everyday needs and transport to doctor's appointments CNA - Certified Nursing Assistant
HCR ManorCare - West Palm Beach, FL
April 2020 to November 2020
• Take vital signs
• Provide care for patients such as feeding and personal hygiene
• Provide assistance to Nurse as required
Student Ambassador
Palm Beach State College Disabilities Support Services - West Palm Beach, FL August 2017 to December 2019
Note Taker
• Record notes for students with disabilities
• Receptionist
Assistant Secretary
St. Hilda's High School
February 2016 to April 2017
• Maintain school records
• Interact with students and individual who visit main office
• Assist writing cheques and invoices
• Assist with preparation of reports for Board Meeting
• Assist teachers with typing and photocopying material for students Customer Service Representative
Sagicor Bank Jamaica Ltd
March 2014 to December 2015
• Primary point of contact with clients handling queries and opening new accounts
• Providing exceptional customer service to clients
• Actively promote the bank's services and products
• Accurately processing wire transfers and bank statements
• Assist Credit Officers screening potential clients for loans and doing account analysis
• Assist clients with visits to safe deposit boxes and sign up new clients for the service
• Balance and replenish cash in ATM
• Assist with monthly cash count of Tellers and vault Customer Service Representative
Royal Bank of Canada Jamaica Ltd
May 2010 to February 2014
• Primary point of contact with clients handling queries and opening new accounts
• Providing exceptional customer service to clients
• Actively promotion the bank's services and products
• Accurately processing wire transfers and bank statements
• Assisting manager in screening potential clients for loans and doing account analysis
• Assist with monthly cash count of Tellers and vault Loans Processing Representative
Royal Bank of Trinidad and Tobago Jamaica Ltd
November 2003 to May 2010
• Following up with delinquent accounts and arrange collection of payment
• Reviewing financial status and restructuring loans
• Completing risk analysis and writing loan proposals
• Actively promoting and selling bank's products via cold calls and to friends and families
• Assisting in marketing products and services
• Assisting with detailed cash out of tellers/cashiers and main vault
• Relieving Customer Service Representatives as needed Manager's Secretary (Brown's Town Branch)
• Maintain manager's diary
• Recording and reproducing minutes of all meetings
• Maintaining staff files and handle all confidential matters relating to staff
• Screening clients requesting to see Manager
• Checking off tellers at the end of each business day
• Providing relief for customer service representatives
• Assisting Manager with outdoor functions
Customer Service Representative
Cable and Wireless Jamaica Limited
September 1999 to September 2003
• Collecting bill payments via cash, debit or credit card
• Selling company's products
• Answering queries via phone calls or in-person
• Handling client's complaints and referring to the respective department
• Assisting with minor repairs of cellular phones
Loans Clerk
National Commercial Bank Jamaica Ltd
August 1994 to August 1999
• Preparing securities documentation
• Writing small credit proposals
• Assisting loans officer with screening potential clients
• Following up with delinquent clients
• Calculating and passing entries for processing fees Branch Secretary
• Typing all correspondence
• Opening, recording, and dispatching all incoming mail
• Managing stationery supplies and making orders as needed
• Maintaining filing system
• Answering main telephone lines and transferring calls as required
• Recording and reproducing minutes of general staff meetings
• Relieving manager's secretary
Education
Bachelor's in Healthcare Management
Palm Beach State College - Lakeworth, FL
Present
Associate in Art
Palm Beach State College - Lakeworth, Florida
May 2017 to December 2019
Diploma in Secretarial Studies
Durham College of Commerce
Diploma
St. Hilda's Diocesan High School
Skills
• Proficiency in Microsoft Office (Word, Excel)
• Keyboarding skills 60 wpm
• Proficiency in using various office equipment
• CNA Training
• Risk Analysis
• Loan Officer Experience
• Proposal Writing
• Account Analysis
• General Ledger Accounting
• Bank Reconciliation
• Financial Report Writing
• Office Management
• Account Reconciliation
• Credit Analysis
• Journal Entries
• English
• Customer service
Certifications and Licenses
Basic Life Support (BLS)
driver's license
January 2019 to July 2021
CNA
February 2020 to May 2021
Basic First-Aid Training
March 2020 to February 2022
Medication Aide (Med-Tech)
March 2020 to February 2022
CPR
Certified Nursing Assistant (CNA)
First Aid Certification
Assessments
Nursing Aide Skills — Highly Proficient
February 2020
Providing nursing aid to patients using knowledge of relevant equipment and procedures. Full results: Highly Proficient
Working with MS Word Documents (Intermediate) — Expert March 2020
Intermediate Word techniques, including the use of formatting, Track Changes, and Comments. Full results: Expert
Sales: Influence & Negotiation — Proficient
March 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Proficient
Medical Terminology — Proficient
July 2020
Understanding and using medical terminology
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Documentation for CNA
Patient Rights
OSHA - Occupational Exposure to Blood Borne Pathogens Talking to Dementia Patients
AIDS/HIV - One Hour Evidence Based Practice
Assistance with Self-Administration: Medication Savvy for Nursing Assistants
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