Personal Assistant, customer service, administrator

MPULE INNOCENTIA MANTU

*** ***** ****, ********, *********, 2090 • 072*******

880********** • **********@*****.*** • Female • DR Code 10

Top Skills

Cleanliness, attention to detail, customer service, time management, research, typing, driving, positive attitude, discrete, travel arrangement, email, work independently, call screening, schedule maintenance, flexibility

Work Experience

MATLOTLO BUSINESS TRUST, Location

PERSONAL ASSISTANT 09/2010- 01/2019

Screening emails, calls and messages for MD, preparing correspondence for MD, liaising with staff and clients, minutes taking, travel arrangements, research, sourcing and purchasing stationery, petty cash, errands for MD, fetching mail from post office, fetching kids from school and extra mural activities, attending meetings on behalf of MD when not available and reporting back.

POWERHOUSE UTILITIES, Location

ADMINISTRATOR 03/2010- 08/2010

Filling, updating HR database, compiling monthly reports, printing out pay slips, answering of calls and transferring to relevant persons, sourcing and purchasing of stationer.

VIRGIN MOBLE SOUTH AFRICA, Location

SPECIAL CARE CONSULTANT 02/2008- 11/2009

Resolving clients’ problems in a one call resolution manner to avoid repeat calls. Most of the call were, but not limited to data, billing, upgrades, sim swaps, airtime, advising clients to various products on offer by Virgin Mobile SA. Our team resolved these queries with help from various departments in the company.

GAUTENG PROVINCIALGOVERNMENT, Location

CUSTOMER CARE, INBOUND ANS OUTBOUND 07/2006- 01/2008

Securing bookings for clients on the licence booking system, placing clients on waiting lists when dates are not available, calling clients to confirm dates, doing correspondence between the Florida DLTC with GPG to make sure dates where properly distributed.

Education

SALES AND MARKETING, (2009), ROSEBANK COLLEGE, BRAAMFONTEIN

CALL CENTRE AND COMPUTER LITERACY, (2006), CORNERSTONE HR, RANDBURG

COMPUTER LITERACY AND BUSINESS FUNDAMENTALS, (2006), ALEXSAN EDUCATIONAL TRUST

References

[PATRICK BANDA], [MANAGING DIRECTOR MATLOTLO BUSINESS TRUST] – 082*******

[KGAKGAMATSO LESEYANE], [TEAM LEADER VIRGIN MOBILE] – 076*******

[NKELE BALOYI], [TEAM LEADER GPG] – 072*******

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