Name: Janelyn M. Rosaceña

Contact Number: 090********

Email Address: adpbj1@r.postjobfree.com

CAREER OBJECTIVE:

-To obtain a position where I can gain experience, exhibit my admirable traits, exercise my abilities and skills that will benefit the company.

PERSONAL DETAILS

Gender : Female

Civil Status : Single

Age : 27yrs. old

Date of Birth : August 26,1994

Height : 5’3 ft.

Place of Birth : Torres St., Poblacion, Daanbantayan, Cebu

City Address : Gabi, Cordova

Nationality : Filipino

Religion : Roman Catholic

EDUCATIONAL BACKGROUND

Elementary Daanbantayan Central School

Poblacion, Daanbantayan, Cebu

High School Daanbantayan National High School

Poblacion, Daanbantayan, Cebu

Tertiary Bachelor of Elementary Education

Cebu Normal University – Medellin Campus

Poblacion, Medellin, Cebu

ATTAINMENTS

●Passed the board exam for Professional teachers last September 2015

WORK EXPERIENCE

Technical Support Representative/ Chat Support Representative

SYKES ASIA (Cebu) Non-voice

November 2015 – December 2018

-Handles customers via chat and email

-Caters critical cases that may need to process refunds and replacements

-Monitor inventory for product availability and updates customer of the shipment and even updates customer whenever there is a delay on the shipment

ADMIRABLE TRAITS

●Patient

●Honest and Trustworthy

●Hard working

●Optimistic

●Can work with minimum supervision

●Has the ability to work under pressure

●Fast Learner

SKILLS

-Can edit images via Adobe Photoshop

-Basic computer knowledge

-Can make invitation letters, flyers, etc.

-Knows basic technical troubleshooting

CHARACTER REFERENCE

1.Reyna Oporto

Account Manager, OnePlus

Sykes Asia Cebu

091********

2.Daryl Christine Janulgue

Team Leader, OnePlus

Sykes Asia Cebu

091********

3.Leah Granada

Team Leader, OnePlus

Sykes Asia Cebu

092********

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