Telecommunications Specialist Active Directory
Resume:
Leopold Crawford
Email ***************@*****.***
Profile
Experienced self-starter IT professional with over 25 years of service in IT services. Currently I am working in Client/server and Data Center Environment configuring and working on various equipment, running cabling, and working on Fiber and Copper cabling. Am also being “Smart-Hands in the Data Centers and being proactive working trouble ticket and solving cases of trouble. I possess a highly competitive knowledge of routing protocols. I have excellent network trouble-shooting skills on the most popular routing protocols, with a particular interest in BGP. I strive to work with teams for creating successful results for issues ranging from server support and administration, network and IT infrastructure implementation. This also would include project management of which I have good experience. I am adept at resolving LAN/ Wan connectivity issues, resolving router and switch configuration issues, and I have a desire to succeed by troubleshooting networks and computer-based software and virtual system issues.
Skills.
Rack and stack
Copper and fiber Cabling
Dealing with Cat 4, 5, 5e, category 6 cabling as well as single mode, multi-mode fiber optics cable and Nexus data Center 10 gigabit cabling.
Skilled at routing protocols: BGP, EIGRP, OSPF, RIP, Cisco routers and switches and Pix /ASA firewalls.
Protocols: (MLPS, QOS, VOIP, DWDM, SD-WAN and Wireless.) I have understanding and functionality of the following. Velocloud, Azure, Amazon Warehouse Services, Cisco Nexus devices, Cisco Virtual Server V1000, vSphere 5, Alcatel routers, ADTRAN Routers, ASA Firewall, Palo Alto Firewalls, Cisco CAT-OS and Cisco IOS, Cisco, F5 .GPON, Calix, Cisco Prime, Cisco Identity Service Engine ISE, Splunk, Wireshark, What’s up Gold and HP OpenView.
EXPERIENCE
IT Technician: ATOS and World Wide Technical Services, Dublin, OH
November 2017 – Present
Reevaluate and create alternate server racks designs and management that give better controls, Rack and stack.
Installation and mounting of fiber optics, copper, and data/voice cabinets.
Examples of equipment installed. Fiber, CAT6, CAT5, CAT3, Coax, Data Racks, Servers, Patch Panels, Security Panels and main Technician on different projects.
Support and Implementation of VMware SD-WAN Velocloud.
Setup and implementation of VMware Velocloud Edge 840
Responsible for engineering desktop technologies on PC and Apple computers and Apple and Android mobile devices, Laptops and servers.
Azure Portal Administration
Office 365 Administration and support
InTune portal administration and setup
VMware and Microsoft Hyper-V Server implementation and administration
Scripting with PowerShell and Python
Excellent command of Linux and Free BSD Unix operating systems
Active directory administration, SCCM implementation and troubleshooting
Microsoft Configmgr administration and
Responsible for Network and VOIP moves, adds and changes.
Installing software upgrades and patches
Configuring Cisco switches, troubleshooting wireless devices (Guest and corporate.)
Imaging new computers to company software images
Configuration of print servers
Troubleshooting printer and Fax machines.
Freelance Network Engineer March 2017 to November 2017
AT&T/Family Dollar
Columbus, Ohio
40-55 hours per week average
Most of my freelance work entails:
Working for a variety of vendors. Completing request of business and Project managers for installing network equipment such as routers, switches, access points and wiring cable.
Setting up IDF's and MDF's. As well as extending the Demark.
Handle Incident, Problem and Change Managements tickets on Remedy.
Provide AD engineering support focusing on the design, implementation, testing, and maintenance of AD services.
Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.
Century Link Corporation / Dublin, Ohio January 2015 – March 2017
Network Provisioning Engineer
40 hours per week
Network Provisioning Engineer. Responsible for Turn up of new business customers. Configured Routers at the Network layer, which is layer 3, Switches at the data link layer, which is Layer 2, as well as configuring Access Points, wrote firewall rules and access list for applications and protocols... Worked Trouble tickets. Responsible for customer facing daily, resolving network related problems for company clients. Worked on Alcatel 7750,Cisco 10000, Juniper MX960 and 360 devices, Cisco 4000, Nexus 7K,5K and 2K .Calix boxes, GPON’s and Fiber Networks, Poll DSLAM.
Daily worked in a Call cue turning up new business systems at Layer 2 and Layer 3.
Setting up voice and Data VLANs, Implementing phones and wireless network as well as
configuring router connectivity to the LEC.
Testing all areas of the network Install so that the Client business manager and the CenturyLink project manager could sign off on delivered project.
Wrote firewall rules and access list for applications and protocols.
Worked Trouble tickets. Manage tickets related, but not limited to, incidents, system(s) diagnostics/troubleshooting, network/system upgrades.
Adept at use of Remedy and Service Now ticketing systems.
Increased team productivity and automated repetitive tasks by using batch files and PowerShell.
Developed validation PowerShell scripts for all upgrades to cisco switches.
Responsible for customer facing daily, resolving network related problems for company clients.
Created and managed Group Policies for an Active Directory environment and over 200 servers with over 6000 users.
Participated with the installation, monitoring, maintenance, support, and optimization of all network
hardware, software, and communication links
Perform O&M activities related to the management of enterprise scale Active Directory to include maintenance actions, engineering changes, upgrades, and remediation of potential security vulnerabilities.
Modification and maintenance of Directory Services environment - Active Directory, DNS etc.
Provided designs, did implementation, and supported of Cisco Networking technologies
Installed, configured, and troubleshoot a full range of Cisco Networking technologies (BGP EIGRP, Spanning tree,
Done performance test simulations, performance analysis, performance tuning, performance monitoring in a n-tier environment
Participated in and designed and tested customer projects within our Enterprise Networking Practice Labs.
Created and presented documentation during the project implementation process
Presented Cisco Enterprise Networking topics and solutions to clients, partners, and teammates.
Performed hardware and software installation of Cisco routers for Commercial and corporate clients.
Collaborated with other engineers to continually improve our delivery methodology and share best practices and lessons learned
Provided input to the sales team on product positioning and differentiation and assisted in Sales presentation
Assists with technical escalation from NOC and Customer Engagement
Microsoft Corporation /Tata Consultancy Agency, Seattle, WA Sep 2012 – Jun 2013
Network Architect/Engineer (Data Center Concentration)
40 hours per week
Global Data Center Implementation “Team member” for MSN, Windows Live, Azure, Shared Network Data Centers.
Job entails “Hands On” Managing and implementation of online business Network and server Technologies throughout Global Data Centers, including Nexus Router and switches, F5 Load Balancers and BIG IP appliances.
Configuration and set up of Nexus 7, 5 and 2K switches
Configuration of Virtual Port Channels on Nexus switches
Configuring configured with VDC, VPC, FEX, OTV
Cisco NEXUS switches (5000, 7000, 6000, 9000 series)
Implementing fiber channel over Ethernet and MDS Storage Technologies
Setting up Supervisor modules
Network Center design
Implemented Cisco ASA, Palo Alto, Fortinet firewalls
Configuration of F5 LTM and GTM load balancers.
Configured Routing protocols
Troubleshooting routing and switch problems and Outages.
Wrote Methods of Procedures (MOPS)
Implemented Change Management Policies
Hosted Peer Review of Change Management Team Designs
Racking and stacking routers, servers, and switches
Cabling network devices and doing initial configurations
Setting up server farms
Refreshed Data center Juniper and Cisco routers and Alcatel routers
Implemented Firewalls and load balancers
Wrote Methods of Procedures (MOPS) and Standard Operating Procedures (SOPS)
Managed related contractual services and Data Center obligation with third parties.
Troubleshoot network performance issues, identify, and recommend performance tuning.
Perform Active Directory Services administration and management to include design, cleanup and routine maintenance and configuration.
Independent Consultant
Tim Horton, Family Dollar, Target, Hardees restaurant’s, Dollar General Dec 2010 – Aug 2012
Network Engineer
40 hours per week
Worked as a consultant and Network Engineer involved in freelance work. I did work for clients such as Wendy’s, Tim Horton, Family Dollar, Target, Hardees restaurant’s, Dollar General.
this included installing routers and switches, troubleshooting VOIP systems, Cisco Call Manager, Polycom Call manager and Auto Attendants, troubleshooting WAN's, VLANs (data and voice). Writing access list. Upgrading IOs and installing Nexus OS.
Modification and maintenance of Directory Services environment - Active Directory, DNS etc.
Support includes logon policies and scripts for over 600 users, managing DCHP, WINS and DNS servers.
Performed hardware and software installation of Cisco routers for Commercial and corporate clients.
Responsible for the support and maintenance of Directory Services environment - Active Directory, DNS, LDS, and PKI.
Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices
JP Morgan Chase Bank Nov 2009 – Dec 2010
Network Architect/Engineer
40 hours per week
Designed and implemented Network Equipment for Chase Global Networks Worldwide. Included support of Bank Branches, Data Centers and VOIP Call Centers in North America.
Designed IT infrastructure for new bank branches
Prepared and submitted Change management request for my designs which I implemented
Present designs for network revisions successfully to peer reviews.
Designed and built out call centers with Cisco Call manager implementations
Documented network revisions using Visio
Endeavour Telecom, Sault Sainte Marie, MI May 2009 – Nov 2009
Network Engineer
40 hours per week
Field Network Engineer and IT Technician.
Qwest Communications, Columbus, OH Sep 2007 – Mar 2008
Network Engineer
40 hours per week
Network Engineer Specializing in Circuit design and LEC testing with field Technicians such as AT& T, Verizon, and Cable Companies
Daily interfacing with customer and taking customer request (resolving many on the spot (over the phone).
Turn up and configuration of circuits for business customer. Resolving failed circuits and connectivity issues.
Goodwill Industries of Central Indiana, Indianapolis, IN May 2006 – Nov 2006
Network Engineer
40 hours per week
Was responsible for Managing the company network which included Cisco Routers and Switches, Call manager and unity voice mail.
NC Dept. of Health Raleigh, NC Oct 2005 – Feb 2006
IT Project Manager
40 hours per week
Developed and managed complex network and technical IT project plans to completion within time and resource restraints.
IBM Corporation Research Triangle Park, NC May 2005 – Sep 2005
NOC Technician
40 hours per week 10 hour shifts four days on three days off
Team Member responsible for fault Isolation, coordinating vendor activity during maintenance windows, responding to network outages, and assisting customers with connectivity issues in a 24x7 Environment
JP Morgan Chase Bank Columbus, OH Jul 2003 - May 2005
Systems Support Specialist
40hours per week
Team Lead supervising and assisting in the corporate rollout, installation, implementation and administration of Local Area Network, computer systems, operating systems, and servers.
Lead the implementation of 3000 desktops replacements mostly IBM and Compaq Laptop devices. Backing up data, setting up VPN services for mobile users.
Provided desk side support and assistance to over 180 users including more than 100 workstations.
The State of Ohio, Columbus, OH Jun 2003 – Aug 2003
Network Analyst
40 hours per week Two-month contract assignment
Contracted by the State of Ohio for study of continuous availability analysis for the Information Technology Service Delivery (ITSD) at the State of Ohio Computer Center. This took in the entire breadth of the computer center on Kenny Road, Columbus, Ohio. Computers, Servers, Data Center Grade equipment, Power back up and off-site back planning strategies...
National Association of Missing Children Mar 2003 – Jun 2003
Network Technician
25 hours per week average Contracted when needed
Installed computers networks at various police departments throughout the state of Ohio. Cites of Columbus, Dublin, Gahanna, Powell, and other support cells. Integrated the Missing Children’s network with police network resources for finding abducted and lost children.
Volvo Information Technology Lewis Center, OH Jul 1998 – Mar 2002
Systems Administrator
40 hours per week
Network Administrator for Volvo Car Corporations National Parts Distribution Center
Supported Desktop Imaging and VPN configuration of Satellite Locations of Volvo Partners
Assigned to Volvo Parts North America Central Warehouse managing all desktop machines including but not limited to imaging of new and older PC’s with a variety or operating systems and drivers.
Esquire Data Corporation Columbus, OH Apr 1998 – Jul 1998
Network Technician
40 hours per week
Wiring buildings for Telecommunications and LAN Installation
Federal Employment: Department of Defense (DOD)
Defense Information Systems Agency, Columbus, OH Oct 1992 – Nov 1997
Telecommunications Specialist
40 hours per week Temporary employee (renewed consecutively for five years)
Installed Telecom Business Systems. Performed moves, adds, and changes. Programmed telephone software features such as voice mail, Speed Dialing and Automatic Call Distribution Groups. Wired buildings for LAN. Installed and terminated and tested fiber Optics and copper cabling.
Military Record of Service: Honorable Discharge
United Stated Army: Service Dates From 2/9/1976 - 2/9/1979
Military Record of Service: Honorable Discharge
Second Term of Service
United Stated Army: Service Dates From 6/7/1989 - 6/7/1992
Tour of duty Kuwait 8 Months
Awarded South Eastern Asia Service Medal for the Liberation of Kuwait during "Operation Desert Storm", Under General Norman Schwarzkopf
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