Circulation Assistant Administrative

Jeannette Gonzalez

443-***-**** *** Tee CT, Linden, VA ************@*****.***

PROFESSIONAL EXPERIENCES

Circulation Assistant II Aug. 2015—Jan. 2018

Baltimore County Public Library, Catonsville, MD

● Mentor incoming CAll’S on new circulation policies and procedures

● Assist supervisors in developing new procedures and providing department feedback

● Support customers at their point of need technology troubleshooting and self-source technology

● Assist customers with check out procedures, permits/licenses, catalog searches, and computer use

● Handle customer account concerns including negotiating fees and collecting payments

● Process incoming materials, withdrawn materials, reports, reserves, problem materials and mail

● Communicate and enforce rules and policies

● Assist with opening and closing procedures, answer phones, respond to customers inquiries as needed

● Assist customers through the BCPL, 3M, and overdrive apps

● Complete routine department work such as missing reports, request manager, and new book check-in

● Opening and closing of branch, as assigned

● Act as project lead, when needed

● Ability to work with Spanish-speaking populations Administrative Assistant Jun. 2014—Jun. 2017

Community College of Baltimore County, Catonsville, MD

● Provides direct administrative support to the Director of the Career Center

● Supervises up to 15 student aides each semester and enforces office policies and procedures

● Assists with planning, development, and execution of Career Center events (i.e. Job Fairs, Ready To Work)

● Manages finances and costs of office supplies for the Career Center on three campuses

● Manages employee time cards and schedules

● Demonstrated quality leadership within an academic setting

● Ability to facilitate inter-department communications

● Systematic Problem- Solving skills

● Project Management

Student Support Assistant Oct. 2013—Jun. 2014

Community College of Baltimore County, Catonsville, MD

● Greeted all students and staff into the Career Center

● Scheduled student and alumni appointments with Career Counselors and Job Developers

● Screened and directed all incoming phone calls to the appropriate campus departments

● Assisted with the preparation of Career Center events (i.e. Job Fairs, Dress for Success)

● Maintained a friendly, personal environment

Independent Contractor Apr. 2008—Apr. 2014

Clean as a Whistle Cleaning Service, Ellicott City, MD

● Provided house cleaning services for clients

● Performed services for up to twenty residential homes per week

● Operated multi-line telephones for clients

● Provided high-level customer service

EDUCATION

Associate of Arts in Humanities and Social Sciences Graduate Jun. 2018 The Community College of Baltimore County, Catonsville, Maryland Focus in General Studies

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