Communications Consultant Business Analyst
Resume:
Detroit, MI *****
*******@*******.*** **************@*****.***
Renita Y. Dorsey
To utilize my business management and communications skills to increase a company's influence as a strong corporate leader by enhancing its market presence and client satisfaction.
EDUCATION June 2008 University of Phoenix Detroit, MI Master of Business Administration – 3.88 GPA
June 1983 Cleveland State University Cleveland, OH Bachelor of Arts – Communications
PROFESSIONAL 2013 – June 2019 Blue Cross Blue Shield of MI Detroit, MI
EXPERIENCE Writer/Health Care Analyst – Pharmacy Services dept.
Developed pharmacy communication articles, alerts, fact sheets, flyers and stakeholder letters for multiple corporate and department projects
Edited the departmental newsletter comprised of industry, health care, government, compliance and human-interest stories
Managed pharmacy-related implementation projects and conduct stakeholder mailings
2006 – 2013 Blue Cross Blue Shield of Michigan Detroit, MI
Senior Communications Consultant – Inter-Plan Administration & Relations dept.
Wrote and edited various auto/national account communications for multiple Blue Cross plan member and provider stakeholders
Managed corporate Blue Cross Partner Plan Extranet and internal SharePoint site
Analyzed and managed communication processes and projects for impacted members, providers of care and employer accounts
1999 – 2006 Blue Cross Blue Shield of Michigan Detroit, MI
Communications Specialist / Web Coordinator – Provider Communications dept.
Facilitated and managed Internet workgroup projects to implement eBusiness initiatives for the healthcare provider community; Created and edited manuals, articles, toolkits for providers.
Created a departmental Intranet site; developed content, navigation/innovative design for user- friendly communication plans
1997 – 1999 Blue Cross Blue Shield of Michigan
Senior Business Analyst – NASCO Systems dept.
Detroit, MI
Developed and improved workflows and business processes for sales account executives to decrease operational costs, improve customer service and overall quality
Executed system testing, development procedures/controls for external account administrators to ensure accurate implementation of system membership data
Served as project liaison on multiple corporate group accounts
SPECIAL PROJECTS
1995 – 1997 Blue Cross Blue Shield of Michigan Detroit, MI
Trainer – BDS Operational Training dept.
Trained over 500 employees in customer service and claims processing
Created instructional design lesson plans for model office and real-time claims processing
Facilitated design, development, and delivery of performance-based training
-Business liaison and project leader for website redesign of provider channel on bcbsm.com
-Web designer for Intranet site comprised of publications for doctors and hospitals
-Web content writer for the bcbsm.com provider portal featuring the Pay-for-Performance Physician Group Incentive Program, Medicare Advantage and Provider Credentialing programs
AWARDS Received multiple corporate awards for the following projects:
Provider Communications Intranet site development, enterprise portal website redesign
Medicare Advantage federal program implementation – developed company communications
Successful event execution of annual BCBSM national conferences for over five years.
PROFESSIONAL PROFILE
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