Career CSR Tech Support Guru All Around Office Wizard
Resume:
Anthony Antonelli
Experienced Customer Service Representative
Mesa, AZ
*****************@*******.***
Work Experience
Unemployment
Mesa, AZ
Jan 2020 to Sept 2021
Unemployed due to covid-19
Spent time applying for jobs and learning online different skills and improving my current technological skills.
Medicaid Eligibility Specialist
Remx/Maximus – Glendale, CO
June 2018 to Dec 2019
•Helped consumers in Maryland with insurance needs whether Medicaid or private insurance options
•Score of 90 on the Maryland state insurance test
•Consistent above average QA scores
CSR
24/7 Intouch – Mesa, AZ/Denver, CO
Jan 2018.- May 2018
Took inbound calls for Instacart in Mesa and then moved to Denver and worked for Sephora
Known for exceptional customer service and dedication to my team and job
Above average QA and other stats
Cook/Cashier
Docs All American - Delray Beach, FL
July 2017 to November 2017
•Worked behind the grill and face to face with customers to provide an overall great customer experience.
Subway
Team lead- Augusta, ME
July 2016 to May 2017
•Handled money as well as ran a crew of employees and did inventory.
•would ensure a quality customer experience.
Sales Representative
Great Falls Marketing - Augusta, ME
November 2015 to June 2016
•Handled inbound calls selling all natural vitamins
•High QA scores
•Consistently in top of sales reports each week
Sandwich Artist
Subway - Phoenix, AZ
November 2014 to September 2015
End of night counts and store maintenance
•Closed down cash drawers
•Ensured a quality customer experience
Level 2 Technical Support
AT&T - Mesa, AZ
December 2008 to May 2011
AT&T and their Uverse project
•Handled network issues
•Scheduled techs when needed
•Took care of customer request by phone, email, and chat
Customer Service Representative
Xango LLC - Lehi, UT
April 2004 to October 2008
•Helped people build their business for a MML company in the corporate office
•Would take escalated calls from the Order Entry Department
•Retained unhappy customers
•Number 1 in sales for 14 months straight
•Consistent 100% QA scores
Education
High School Diploma in Various
Lone Peak High School - Cedar Hills, UT
2003
Skills
Customer Service (10+ years)
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