Riverside Ca Registration Representative
Resume:
MALINA
MENDOZA
malinamendoza@yahoo.c
om
Las Vegas, NV 89183
Service-focused Patient Registration Representative team leader proficient in managing new admissions. Collects and completes paperwork diligently to minimize errors and maximize patient satisfaction. Handles demands of
different insurance plans with organized approach. Efficient team leader competent in handling scheduled and unscheduled patients. Coordinates schedules and bed assignments effectively using Epic system. Successful at resolving paperwork and operational problems to complete timely registrations. Documents critical data elements consistently to facilitate proper identification and billing for each patient. Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Friendly student available for weekend, evening and holiday shifts. Considered hardworking, punctual and driven. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
PROFESSIONAL SUMMARY
M Health Fairview - Patient Registration Team Lead Minneapolis, MN • 04/2004 - 08/2021
WORK HISTORY
Provided primary patient support to internal and
external patients.
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Maintained patients satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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Collected patients feedback and made process changes to exceed customer satisfaction goals.
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Liaised with patients, management and team to better understand patients needs and recommend appropriate solutions.
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Answered constant flow of patients calls with minimal wait times.
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SKILLS
• Responsible
Organization and Time
management
•
• Collaboration
• Leadership
• Self-motivated professional
• Teambuilding
• Planning and Coordination
• Customer service
• Clerical
• Compassion
• Adaptability
• Computer proficiency
National Business Institute
Riverside Ca • 05/1982
Associate of Arts: Accounting
Technology And Bookkeeping
National Business Institute
Riverside, CA • 01/1979
GED
University of Sacred Heart
Catbalogan Philippines •
03/1978
Associate of Arts: Accounting
And Business Management
EDUCATION
Leisure Industries - Accounts Payable Clerk
Las Vegas, NM • 09/2001 - 09/2003
U S Bank - Operations Specialist
Portland, OR • 02/1984 - 03/2001
Offered advice and assistance to patients, paying
attention to special needs or wants.
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Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
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Prepared vendor invoices and processed incoming
payments.
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Maintained good working relationships with vendors and resolved disputes.
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Reviewed vendor invoices for appropriate documentation and validity prior to payment.
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Maintained payable shared email inbox and digitized invoices for processing.
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Matched purchase orders with invoices and recorded necessary information.
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Enhanced operational performance and reduced labor expenses by developing and optimizing standard
practices.
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Motivated and trained employees to maximize team
productivity.
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• Evaluated performance and policies against metrics. Collected, arranged and input information into database system.
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Streamlined operations by outsourcing services, resulting in savings on labor, supplies and maintenance.
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