CHARLES E. PURCELL

**** ******** ** ***********, ** 45342 937-***-**** adpajt@r.postjobfree.com TELECOMMUNICATIONS: INSTALLER/REPAIRER

Accomplished and dynamic professional, with diverse experience in delivering telecommunication services, installing and repairing electronic systems, and delivering information on the proper operation of Telecom systems and services. Exercises independent judgment and decision making abilities in establishing technical standards, ensuring adherence in evaluating technology problems and creating manageable solutions. Proactive with excellent interpersonal and communication skills, experienced in working with different personalities including clients and vendors as well as working on own initiative.

PROFESSIONAL SKILLS

Operations Management/ Team Coordination Client Relations

Troubleshooting & Technical Support Installation & Repair of Telecommunications Equipment

Intermediate Router & Switch Configuration Skills Solutions Assessment & Configuration

Peripheral Installation LAN, Cisco, PC Configuration & Network Testing PROFESSIONAL EXPERIENCE & ACCOMPLISHMENTS

Kelly Services Global 07/01/20 to 01/15.21

Contracted to Luxottica INC

Providing Level 1 and Level 2 Customer Service Support For Sunglass Hut and over fifty brands of sunglasses owned By Luxottica INC

Support was provided directly to Sunglass Hut retail outlets In the continental United States and Canada

Support was also provided directly to Sunglass Hut retail customers Insight Global 11/04/19 to 04/02/20

Contracted to ATOS Mason, Ohio

Providing Level 1 IT Service Desk support

Support was provided for several hundred

geographically disparate locations

Support was also provided for six nuclear generating stations and numerous coal fired/gas fired legacy generating stations Tailored Management Columbus, Ohio 01/28/19 to 10/25/19 Contracted to Metlife Dayton, Ohio

Providing Customer Service Staffing Services to Disability Intake AVI Foodsystems INC., Fairfield, Ohio 07/19/18 to 01/18/19

. Support for multiple customer food service vending operations

. Currently in training for a management level position in field services operations Brooksource INC, Cincinnati, Ohio-Contracted to Cincinnati Bell Technical Services 10/16/16 to 06/30/18 Cisco CUCM and Unity VM Administrator

. Support for CISCO CUCM, PCCE, Telepresence, and UNITY VM, including all move and change activities for Mercy Health Care headquarters Bond Hill site

. Engineering level support for CISCO CUCM, PCCE, and UNITY VM Sure Fire Innovations, Cincinnati, OH 09/08/15 to 06/30/16 Communications Specialist

Support for Nortel Meridian 1000 CS, including all move and change activities, serving the main EPA AWBERC site and five satellite sites base.

Supervised the planning and transition from AWBERC Nortel Meridian CS 1000 to AVAYA VOIP Time Warner Cable, Dayton, OH 05/29/15 to 09/03/15 Customer Service Representative

Resolved customer billing issues, Tier 1 and Tier 2 Network service support for Time Warner Cable TV customers, writing Cable TV contracts, implementing Service Order Code activities for the existing customer base.

Retained customers who had announced their intention to seek service with other cable TV service providers. Time Warner Cable, Dayton, OH 07/26/14 to 11/30/14 Direct Sales Representative

Engaged in direct door to door marketing of Time Warner Cable products: cable TV offerings, internet connectivity, land line telephone connectivity, and intelligent home security systems. Teleperformance USA, Fairborn, OH 02/22/12 to 12/23/12 Customer Sales Representative

Resolved customer billing issues, Tier 1 Network support for A.T. & T. cellular handset customers, writing cellular handset contracts, and implementing Service Order Code activities for wireless customers.

Retained customers who had announced their intention to seek service with other wireless carriers. Named Employee of the Month at the Fairborn, Ohio call center November 2012 LM Berry and Company, Dayton, OH 04/17/08 to 04/16/10 Network Engineer

Responsible for enterprise telecommunications infrastructure for the LM Berry Company. Included the corporate Headquarters in Dayton, Ohio, thirteen regional offices, as well as numerous satellite offices throughout the continental United States. This also included regional offices in Anchorage, Alaska, and Honolulu, Hawaii.

Responsible for providing primary and secondary level support for all moves, added, and change activity for the enterprise. This includes Cisco Call Manager, Unity Messaging Voice Mail, Mercom Audiolog Call Recording, Atcomm Call Accounting application hardware and software, Nortel Norstar PBX, Nortel Option Series PBX and Meridian Mail. This also included primary support for service and repair activities in support of enterprise infrastructure.

Responsibilities also included ordering of all telco trunking facilities for local exchange interface, long distance and special service interfaces including internet access. Coordinated of telco, long distance carrier, and internet service providers for installation, repair, relocation, and disconnect activity associated with trunking and special circuit interfaces.

CHARLES E. PURCELL PAGE 2

Responsibility for day to day network infrastructure availability, included server interface to the enterprise network at the corporate headquarters, regional and satellite offices located throughout the continental United States, Alaska, and Hawaii. Included independent analysis, troubleshooting, and repair of network infrastructure, coordinated of in house resources, as well as vendor and contractor activities in support of network repair actions.

Responsible for asset disposition of retired and surplus telecommunications hardware. Designed responsibility for horizontal distribution of premise wiring, included copper and fiber, campus backbone infrastructure incorporating both copper and fiber.

LM Berry and Company, Dayton, OH 09/02/00 to 04/16/08 Senior PBX Technician

Responsible for the ongoing administration and maintenance for telecommunications infrastructure for two corporate call center operation centers. The first call center is a three hundred seat call center located in Nacogdoches, Texas. This center utilized a Nortel Option 81 C PBX which integrated to a Genesys automatic dialer platform for outbound sales call generation. This Nortel 81 C PBX also integrated to Nortel Meridian Mail Release 12. Support for the call center was also managed with Meridian MAX software application modules. In addition, Nortel Customer Controlled Routing was also utilized in the management of the PBX to Genesys dialer integration.

The second call center was a three hundred and fifty seat call center located in Joplin, Missouri. The software and hardware configuration was essentially identical to the Nacogdoches, Texas, call center operation. Both call centers were in active outbound sales dialing for sixteen hours daily.

Responsible for daily operations directly related to the telecommunications infrastructure supporting the outbound sales dialing activities. This included all administrative moves, added, and changed activities related to daily sales calling activity. This consisted of the daily administration of telephones, voice mail accounts, and implementation of new service requirements in premise telecommunications switching equipment. ADDITIONAL EXPERIENCE

Champion International Voice Technician Hamilton, OH Centel Communications Installation/Service technician III Cincinnati, OH Northern Telecom Inc. Installation/Service Technician Cincinnati/Dayton, OH United States Air Force Telephone Installer/repairman Worldwide EDUCATION

Wright State University Speech/Broadcasting Incomplete University of Dayton Speech/Broadcasting Incomplete Sinclair Community College Electronic Engineering Incomplete TRAINING AND DEVELOPMENT COURSES

Studio Maintenance and Troubleshooting; Recording Engineering/Music Production; Network+; Network A+; CCNE; CCNA; MCSA; MCSE; Cisco Voice Over IP; Interconnecting Cisco Network Devices; Meridian Mail Networking; Communicating W/Diplomacy & Tact; Customer Controlled Routing(CCR); Meridian Max(ACD); Sales Engineering; Passive Fiber Optic System Design for LAN; LAN principles and Theory Course; Fiber Optic Installation for LAN; Meridian Mail System Administration; World Class Routing; Call Management System; Expert Agent Selection; Automatic Call Distribution; Traffic Analysis Engineering; Primary Rate Interface; Installation; Definity G3I Installation; Audix Administration; Meridian Main System Administration; Meridian 1 Automatic Call Distribution Feature Administration; Network Alternate Routing Selection

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