Customer Service Associate

Work Experience

UNIONBANK OF THE PHILIPPINES / INTERNATIONAL EXCHANGE BANK

Position: Sales Service Assistant (Job Grade 6)

Binondo Region (Philippines)

January 2004 – February 2021

Duties and Responsibilities:

Serves as cash assistant of the branch service head for operations

Processing of bank deposits, withdrawals and other business transactions of clients

Verification of authenticity of clients’ signature

Assists in bookkeeping functions

Does other tasks that may be required of by management

Position: Senior Sales Associate (Job Grade 6)

Binondo Region (Philippines)

June 2003 – December 2003

Duties and Responsibilities:

Attends to clients’ queries regarding their accounts

Promotes the bank’s products and services

Monitors and maintains documents and files of individual and corporate accounts

Facilitates fixed-term deposits and other miscellaneous transactions

Does other tasks that may be required of by management

Position: Senior Customer Service Associate (Job Grade 6)

Binondo Center (Philippines)

April 2000 – May 2003

Duties and Responsibilities:

Serves as cash assistant of the branch service head for operations

Processing of bank deposits, withdrawals and other business transactions of clients

Verification of authenticity of clients’ signature

Assists in bookkeeping functions

Does other tasks that may be required of by management

Position: Customer Service Associate (Job Grade 5)

Binondo Center (Philippines)

July 1999 – March 2000

Duties and Responsibilities:

Processing of bank deposits, withdrawals and other business transactions of clients

Custodian of bills purchased and second endorsed ledger cards

Acceptance of out of town checks and other dollar related transactions

Does other tasks that may be required of by the management

Position: Customer Service Associate (Job Grade 4)

Binondo Center (Philippines)

August 1997 – June 1999

Duties and Responsibilities:

Processing of bank deposits, withdrawals and other business transactions of clients

Handles late deposits

Custodian of microfilm logbook and signature cards

Does other tasks that may be required of by the management

Education

Graduate Diploma in Business Administration ongoing

Memorial University of Newfoundland

Bachelor of Laws (30 units)

Arellano University School of Law (Philippines) 2002-2003

Bachelor of Arts in Economics

WES Credential Evaluation: Canadian Equivalent – Bachelor’s Degree

University of Santo Tomas (Philippines) 1993-1997

High School

Bacolod Tay Tung High School (Philippines) 1989-1993

PAMELA YVETTE DEL ROSARIO

Address: 12-A Hemmer Jane Drive, Newfoundland and Labrador A1N4V3

Mobile No.: 709-***-****

E-Mail Address: ***********@*****.***; *************@*****.***

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