Student Assistant Insurance Broker
Resume:
Mary Lou A. Sanches
El Monte, CA 626-***-**** **************@*****.***
Skills
● Bilingual: Fluent in English and Spanish
● Hyperspace & Microsoft Office
● Typing speed at 60 WPM
● Case Management
● Problem Solving
● De-escalation techniques
● Documentation
● Time Management
● Interpersonal Skills
● Communicational Skills
Experience
April 2021 - PRESENT
Insight Global, Pomona, CA - Youth Care Worker
● Assisting youth with daily activities and various tasks
● Acting as a liaison for the youth between facility departments
● Responsible for the health, care and safety of the youth
● Constant support and direct supervision for youth 13-17 years of age
● General child care tasks and responsibilities
● Manage time between delegated scheduled appointments, meetings, and educational class. July 2007 - April 2021
Freeway Insurance, El Monte - Insurance Broker
● Responsible for supervising the front office and its staff, scheduling appointments, answering telephone calls, and training/mentoring new staff
● Deliver exceptional, friendly, and fast customer service by following up with potential clients and answer any questions or concerns he/she may have about our program
● Interview with prospective clients and accommodated to the best plan that would benefit their financial needs and coverage they desired for their vehicles
● Process payments, corrections, endorsements, cancellations on a daily basis as well as using data entry programs, verify completion of referrals, and manage prior authorization
● Make approximately 70 warm leads every week to help expand the business and obtain more clientele and accomplished the company's goal of placing more than 20 new lead calls per day
● Developed promotion agency products through telephone, writing, and in person as well as compiling a coverage and rating information document that is accessible to our clientele
● Managed multiple insurances cases in both English & Spanish, while handling any complaints clients may have on their experience with us and providing a resolution in a timely manner
2
November 2019 - July 2020
Creative Security Technology Inc, El Monte, CA - National Sales Director
● Acquired high-profile clients and maintain high customer retention records
● Maintained the company’s sales volume and selling price by providing and keeping current with our supply and demand, economic indicators, competitors, and changing trends that occurred on a daily basis
● Researched and identified potential clientele and provided the company with new market opportunities on a continuous basis to maintain and increase our revenue growth
● Accomplished in helping expand the business by 38% while maintaining a 72% rate of customer service retention
● Accomplished and received the "President's Club" Award for 7 Consecutive Years for Outstanding Sales Performance
November 2019 - July 2020
Mt. San Antonio College Business Division Computer Lab, Walnut, CA - Student Assistant
● Assisted students and teacher assistants in a professional manner resolving computer technical difficulties including: Log in issues for students/faculty to access their accounts
● Fixed printer issues such as: Refilling printers with paper, ink, drums, and/ or belts as needed
● Performed Office and Clerical duties including: answering student inquiries, providing tours of the facility, as well as providing information on the school's various educational programs Education
June 2021
University of La Verne - Bachelors of Science, Sociology June 2019
Mt. San Antonio College - Associates Degree, Sociology Relevant Coursework
SOC 315: Race and Ethnicity: A study of underrepresented racial and ethnic groups. Involves a comparative analysis of the dynamics and consequences of discrimination of racial and ethnic groups in the United States.
SOC 210: Sociology of the Family: A comparative and historical treatment of the family. Explores major theoretical frameworks developed for conceptualizing the family as a social system within the context of the relation between social structure and family group processes.
SOC 336: Latino Experience +: A Social and Cultural History: Examination of the historical evolution of Mexican and MexicanAmerican social and cultural experiences in California from the Spanish colonial period through the late twentieth century.Analysis of the Chicana/o impact on regional culture and American society as a whole.
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