Data Entry customer service

***********@*****.*** 912-***-**** Spring Grove, VA 23881

PROFESSIONAL SUMMARY

Dedicated professional with 20+ years of experience in meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the consumers experience with the company. WORK HISTORY

Volume Hair Salon. St. Marys, GA

Team Lead/Master Cosmetologist 11/2012 - 09/2021 Maintained a large return clientele

Utilized team leadership and communication abilities Displayed excellent organizational skills

Managed social media content and advertisements

Developed additional salon software knowledge

Headline Hair Designs. Kingsland, GA

Independent Contractor as Master Cosmetologist 03/2008 - 11/2012 SKILLS

EDUCATION AND

CERTIFICATIONS

Developed, maintained and serviced large return clientele through customer satisfaction, communication, strong client relationships

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Completed data entry tasks using Microsoft Office with accuracy and efficiency, including running detailed service, retention and retail reports.

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Trained and assisted new salon coordinators in all areas of salon operations.

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Managed social media marketing advertisements to increase awareness of services and boost sales by 75%

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Consistently exceeded in meeting quarterly service, retention and retail goals.

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Maintained cosmetology license through completing state required continuing education every two years.

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● KEY ACCOMPLISHMENTS:

Utilized customer service, communication and technical skills to build and retain large client base

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● Consistently received 100% in quarterly performance evaluations by

● Decision Making

● Selling and Upselling

Written and Verbal

Communication

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● Time Management

● Multitasking and Prioritization

● Report Generation

● Microsoft Office/Excel

● Data entry background

● Computer proficiency

● Salon and Retail Management

Master Cosmetology License

2002 (Active)

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Business Administration and

Management Certification

College of Coastal GA,

Brunswick, GA 2006

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Salon Iris Salon Software

Certification 2012

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Paul Mitchell Schools

Advanced Salon Team

Management Certification

2015

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National Runner Up Paul

Mitchell Color Outside the

Lines Competition 2016

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Certification Deva Curl

Haircutting System 2019

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Tina Lynn LaCasse

Gained advanced knowledge of Microsoft Office/Excel Increased client retention by 95%

Applied strong computer, data entry and

customer service skills

Exceeded expectations in quarterly evaluations

Hair Color Salon And Beauty Store. St. Marys, GA

Retail and Receptionist Manager/Cosmetology Apprentice 06/2000 - 03/2008

Successfully completed Cosmetology Apprenticeship

Obtained Master Cosmetologist license

Employed time management and communication skills

Demonstrated computer and leadership abilities

Utilized retail sales experience and management

exceeding client retention, service and retail goals Generated spreadsheets and reports using Microsoft Office/Excel to evaluate client services and retail purchase trends to identify trends and increase return customers by 95%.

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Sustained bi-yearly renewal of state licensure by completing state required continuing education testing.

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● KEY ACCOMPLISHMENTS:

Responsible for entering client and employee data in Microsoft Windows based software.

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Organized and scheduled client service appointments for team of 15 salon professionals, effectively accommodating daily agendas.

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Controlled retail store and stylist product supply inventories including generating monthly profit and loss reports.

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Obtained Cosmetology Apprentice license and completed state required 3000 hours of apprenticeship training in 24 months.

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Passed state board Master Cosmetology practical and written exams with score of 98% receiving Master Cosmetologist license

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● KEY ACCOMPLISHMENTS:

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