Customer Service
Resume:
Daysha Mask
Memphis, TN *****
******.****@*****.***
Committed, goal-orientated team player with exceptional Customer Service and organization skills. A fast learner with strong work ethic.
Willing to relocate to: Memphis, TN - Southaven, MS - Olive Branch, MS Authorized to work in the US for any employer
Work Experience
Sales Representative
Memphis retail solutions - Memphis, TN
September 2021 to Present
• Schedule meetings and presentations with prospects
• deliever presentations on company products
• Track all sales activities
• Communicate customer and prospect product pain points to appropriate departments
• Develop strong, ongoing relationships with customers
• Meet and/or exceed quotas
• Coordinate with other team members and departments to optimize the sales effort Process Assistant
Amazon distribution center - Memphis, TN
July 2021 to Present
• Administrative management of associates
• Monitoring and mentoring of associates on productivity, quality and safety
• Monitor status of counts and problem solving
• Preparing and implementing training and development plans for associates
• Conduct a 4M and 5S audit for the respective work stations on a daily basis
• Stand-in for Area Manager
Learning Ambassador
Amazon Distribution Center - Memphis, TN
November 2020 to Present
• Work with process assistants and managers to determine appropriate level of support for entry level associates
• Collaborate with floor managers and process assistants to monitor tire one associates and adjust instructional strategies to meet specific needs more efficiently
• Created, collected and recorded data on associate progress to determine next step for success.
• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
• Worked safely around moving machinery
Warehouse Associate
Amazon - Memphis, TN
July 2019 to Present
• Load packages into amazon trucks.
Dispatcher
PrimeFlight Aviation - Memphis, TN
January 2018 to December 2018
•Find locations of aircrafts for LAV and cleaning teams
•Enter the scheduled arrival and departure times of all aircrafts
•Mark down any changes or complications with aircrafts
•Create schedules for employees
• Answer and make calls
Cabin Cleaner
PrimeFlight Aviation - Memphis, TN
November 2017 to January 2018
•Clean the inside of the FedEx aircrafts in a timely manner.
•Drive the company vans to different locations on the ramp to clean different aircrafts. Package Handler
FedEx - Memphis, TN
February 2017 to March 2017
•Operate handheld scanner.
•Load packages, weighing up 100lbs, neatly and orderly on the truck; at a timely manner.
•Report any damaged or open packages to a supervisor.
•Follow all safety procedures.
Server
TGI Friday Restaurant - Southaven, MS
August 2016 to March 2017
· Deliver a friendly and fast service
· Answer questions about menu selections
· Take orders
· Serve food and beverages
· Restock items
· Organize table settings correctly
· Clean carpets, counters, floors, tables, and storage areas Sales Associate
Payless ShoeSource - Memphis, TN
January 2015 to April 2015
· Provide great customer service
· Educated customers on available product options
· Operate scanners
· Organize merchandise neatly on the shelves in their correct sizes
· Shoe fittings
· Store stocking
· Floor-sets
· Opening/closing procedures.
Education
High school or equivalent
Shiloh High School - Stone Mountain, GA
August 2013 to May 2014
Skills
• Customer Service (3 years)
• microsoft office (3 years)
• Mathematics (10+ years)
• Money Handling (5 years)
• People Person (10+ years)
• Dispatch (Less than 1 year)
• Janitorial (Less than 1 year)
• Clean (Less than 1 year)
• Cashier (1 year)
• Time management (2 years)
• Pallet Jack (2 years)
• Shipping & Receiving (1 year)
• Warehouse Experience (3 years)
• Packaging (Less than 1 year)
• Basic Math (10+ years)
• Writing Skills (10+ years)
• Communications (3 years)
• Microsoft Word (5 years)
• RF scanner
• Heavy lifting
• Warehouse distribution
• Warehouse management
• 5S
• Stocking
• Warehouse supervisor experience
• information gathering (1 year)
• Data analytics (1 year)
• Leadership (2 years)
• Computer literacy (1 year)
• team building (2 years)
• Training & development (2 years)
• relationship-building (2 years)
• Recruiting (1 year)
• UX (Less than 1 year)
• Marketing (1 year)
Certifications and Licenses
Driver's License
Assessments
Attention to detail — Familiar
May 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Familiar
Customer service — Familiar
July 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Familiar
Work style: Reliability — Familiar
May 2019
Measures a candidate's tendency to be dependable and come to work. Full results: Familiar
Customer focus & orientation — Highly Proficient
September 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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