Entry Clerk Data
Resume:
Pelenatita C. Fotu
Hesperia, CA *****
**************@*****.***
Qualified Data entry clerk & customer service representative for 2 years in fast-paced call center, able to navigate through different systems.
Willing to relocate to: Salt Lake City, UT
Authorized to work in the US for any employer
Work Experience
Data Entry
Firstsource Solutions - Salt Lake City, UT
June 2021 to Present
• Enters data from image into the capture system.
• Inputs appropriate data in prescribed format.
• Utilizing basic knowledge of computer software or system.
• Ensure accuracy and completeness during entry.
Data Entry
Discovery Communications - Salt Lake City, UT
January 2020 to February 2021
• Compare data with source documents, or re-enter data in verification format to detect errors.
• Compile, sort and verify the accuracy of data before it is entered.
• Maintain logs of activities and completed work.
Customer Care Advocate & Emails
ClearSource - Sandy, UT
October 2017 to June 2018
• Manage large amounts of incoming calls and emails
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers Requirements Skills achieved
• Excellent communication
• Ability to multi-task, and managing time
Customer Service Representative
CSS Corp - Draper, UT
February 2017 to October 2017
• Answer inbound phone calls
• Providing callers with accurate information
• Identify and resolve caller needs
• Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.
• Store Tech Support
• Set Tech Call backs
Caregiver
Private Live-in - San Bernardino, CA
June 2011 to September 2011
Responsibilities
• Changed Diaper
• Monitor Medication
• Prepare Meals
• Housekeeping
• Transfer to Hoyer lift
• Companionship
• Assist with Basic Needs
Accomplishments
• Provided exceptional service to the elderly
• Learning Patience's
Skills Used
• Communication.
• Multi-tasking
• Physical flexibility
Education
High school or equivalent
Stanley High School - Southport
2015 to 2015
High School Diploma
Skills
• Typing of 50 WPM (10+ years)
• Customer Service
• Call Center
• Assisting
• Helping
• Guest Service
• Senior Care
• Caregiving
• Alzheimer's Care
• Data entry
• Home care
• Computer skills
Additional Information
Graduated with a 3.37 GPA
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