Support Representative Active Directory

Clifford Beaubrun - 215-***-**** - ********.********@*****.***

Qualifications:

Technical-focused (Software and Hardware) with hands-on skills in the implementation of highly effective technical help desk operations and ability to successfully analyze an organization's critical support requirements. A broad understanding of computer hardware issues and software, including installation, configuration, management, troubleshooting, networking and support. Skilled in communicating technical information to both technical and non-technical personnel.

Technical Skills:

· Operating multiple OSs (Windows 8.1, Server 2016, 2012 R2, Windows 10, Windows 7)

· Configuring typical client applications

(Microsoft Office, QuickBooks Pro, Point of Sales, Internet Explorer, Outlook)

· Installing, configuring, & troubleshooting Pc printers (local

& network)

· Using SCCM 2012 to create & deploy images, install software, & efficiently manage a large PC network

remotely

· Deploying Anti-virus solutions (Trend Micro, Panda Cloud Office Protection, Malwarebytes)

· Using Hirens v10.5 (password clearing, hard drive & memory testing, offline XP mode, secure hard drive erase)

· Utilizing Microsoft Sys-Internals suite for advanced diagnostics (Autoruns, Process Explorer)

· Creating, testing, & maintaining server backups for critical data

· Supporting diverse technical equipment (computers, scanners, projectors)

· Create and managed OU Group and Group Policies with Active Directory

· Solving complex problems by utilizing search engines & web forums

· Deploy and configure Cisco Router — Switch — and IP Phone Systems as well as 3Com VoIP phone Systems

· Network troubleshooting for clients remotely and on site

· Assembling and Maintenance of computers,

troubleshooting LAN and configuring TCP/IP

Troubleshooting & repairing various hardware failures Create PowerShell Batches to manage Active Directory CRUD Objects and Office 365

Experience:

T3 Trading Group (New-York, NY) — May 2020 to January 2022

SIE / Series 57.

Boston Private Bank and Trust (Boston, MA) / Exchange Hub (ATLANTA, GA) — Ms. Exchange Administrator — December 2019 to April 2020

Worked with networking teams to ensure proper routing, authentication, communication.

Ran Microsoft Best Practice Analyzer and noted suggested configuration alterations

Checked health of DAG and replication of databases

Checked for mailbox corruption on source servers and made repairs before migration.

Verified the domain and checked DNS settings.

Migrated test accounts to Exchange and verified functionality.

Installed Azure AD Connect and configured it to sync with the 0ffice 365 tenant.

Create Skype for business federation with o365 to migrate accounts.

Install SBC to allow hybrid configuration in Skype for business.

Troubleshoot bad call quality issues and monitoring and reporting Skype for business environment.

Create technical documentation with all administration procedures.

Create batches of users with PowerShell to move Exchange 2016 mailboxes to Exchange online.

Used Microsoft Intune Integration with a Security Group for Advance MDM management.

Troubleshooting issues with database copies, backups of Active Directory and use of Active Directory to prepare user data for migration. Exchange Hub (ATLANTA, GA) — Microsoft Exchange Administrator Training — July 2019 to July 2020

Design and deploy MS Exchange Architectures and Install MS Exchange 2010/2013/2016 servers.

Design and deploy HA environments. Configure database availability groups and CAS Arrays.

Create Backup and Disaster Recovery plans. Monitor ant test full and incremental/differential Backups.

Cross-forest Exchange migration and maintenance. Migrate user mailboxes, Security Groups, Distribution Lists and contacts.

Deploy and migrate Office 365. Monitor Azure AD synchronization. Migrate/Rollback user mailboxes.

Create message trace reports.

Responsible for planning, evaluating, implementing, monitoring, maintaining, testing, documenting, and providing technical support for systems infrastructure.

Responsible for monitoring new technology developments/changes that impact infrastructure. Work with Exchange Server, WireShark. Refresh Computers - Computer Sales and Technician Associate - December 2018 to July 2019 Technical Duties:

Assist customers with issues or repairs related to their products.

Recommend appropriate courses of action to resolve any technical issues.

Repair customer's products in a timely fashion providing them with necessary informational updates along the way.

Other duties would include wiping and reinstalling operating systems, removing viruses, adding computer components such as memory, hard drives, sound cards, etc.

Sales Duties:

Assist customers with questions or concerns.

Assist customer to locate the appropriate product for their needs. General Duties:

Warehouse pickups and delivery

Drive to customer locations for service appointments, be able to troubleshoot and be able to resolve issues quickly and efficiently.

Responsible for balancing daily transactions, collecting payment and issuing receipts.

Answering phones and assist customers with informational assistance with directions, store hours, inventory check and product updates.

Other general duties will include store organization, appearance, and cleanliness. Alorica (DELL) — Help Desk Level 1 — January 2018 to November 2018

Field incoming requests from end users via telephone, e-mail or other established support channels

Document all relevant information including name, organization, contact information, asset details, nature of issue, troubleshooting steps taken and resolution

Utilize knowledge base, FAQs, peers and all other available resources to aid in incident resolution to resolve customers’ issues effectively and efficiently

Proactively engage the required resources to ensure the customer expectation is exceeded in a timely manner

Identify and learn appropriate software and hardware used and supported by the organization Summit Broadband — Technical Support Representative — September 2017 to January 2018

Continually maintain working knowledge of all company products & services

Answer end user requests by telephone regarding service offerings, technical issues, billing & equipment. Follow up with proper internal/external documentation

Follow through on customer/client requests or inquiries concerning technical services, products, billing and equipment and work with other departments to resolve reported problems

Complete service orders, trouble tickets & handle customer requests

Properly utilize third party & standalone software to resolve every type of customer inquiry issue

Maintain confidentiality of customer information & proper documentation in customer files

Practice organization & time management skills including prioritizing work & requesting additional work when appropriate

Ensure workstation is maintained in a clean & professional matter Convergys — Technical Support Representative — January 2017 to May 2017

Continually maintain working knowledge of all company products & services

Handle questions & troubleshooting via phone, email, & chat from users of IOS devices

Reporting & escalating issues through the appropriate channels

Effectively communicate information with customers & team members

Proactively identify ways to avoid recurrence of customer issues by improving process, reviewing new articles

Strive to meet highest level of customer satisfaction by resolving customer issues in a professional manner

Ability to navigate through multiple software systems while walking customer through a resolution

Additional responsibility as business needs

Education Learning Center — Operator Dispatch — August 2016 to February 2017

CCTV checks for entire district & facilities work orders

Incident documentations (report exec) & Gate entrance way oversight

Receive schools calls & documents calls

Send security notifications & monitoring alarms systems Tommy Hilfiger — Sales Associate — August 2015 to September 2016

Respond to customers questions as well as complaints to ensure proper reconciliation

Refill shelves & tables with new items

Assist & communicate with fellow sales team members to ensure efficient customer service & optimal results. Education & Training:

Orange Technical College (Winter Park Tech Campus)

Currently studying to obtain RHCSA Certificate

Obtained CompTIA Network+ CE

Obtained CompTIA Server+

Obtained CompTIA A+

Institute of University Quisqueya-Amerique

· Bachelor of Computer Sces.

Professional reference

Hubert Kabengele ******.*********@***********.** 773-***-****

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