Customer Service Phlebotomy Technician

Tammy Surrine

M: 407-***-****

************@*****.***

RESUME

Objective

To utilize my twenty-five years of business experience and management experience, and my thirty-six years of customer service experience to deliver the highest-quality customer service accurately, and timely. Knowledgeable of the expectations working in a high production and deadline driven work environment.

Experience

Office Manager Soco Interiors Inc., Winter Park, FL (2018 – Present)

Manager Soco Home Collections, Inc., Winter Park, FL (2020-Present)

Schedule meetings in Office Outlook, plan wisely, and coordinate with exceptional time.

Oversees building and property, maintain external and internal appearances and functionalities.

Create and execute useful instruction tools, Office/Manager Help Guide for effectively managing office(s).

Provides guidance, instruction, and training on how to operate various office equipment.

Hire service personal, prepares and organizes work list, monitor, and track routine services upkeep.

Performs quality verification on sensitive Client Contracts, Proof Contracts, sign, scan, and email.

Coordinate and oversee contractors and being onsite with demo projects from start to finish.

Performs Safety Checks, create Disposition Reports, ascertain Proposals, and Problem Correction.

Make Invoice Payments, Make Credit Card purchases, Order Office Supplies, and track inventory.

Resolves conflicts, troubleshoot, and communicate with IT to assist tenants and staff to resolve technical issues.

Manage tenants and local Winter Park office onsite and manage Naples office remotely.

Strategic team member able to maintain under pressure and retain professionalism.

Develops efficient matrix to improve work environment and communication.

Assistant to Principals, Assist Accountant Department, and Manage SHC, perform secretarial and administrative duties.

Set up conference room for client meetings, schedule representative presentations, and organize staff meetings.

Create invitations and plan special luncheon events to include birthdays, baby showers, and bridal showers.

Manage and update Client mailing list, staff contact list, important contact list for both offices.

Visit City of Winter Park and make calls, clear permits, pay annual license for renewal fees etc.

Self Employed Wise Way Inc., Orlando, FL (2000 – Present)

RMG III Hair Design DBA/Tammy’s Hair Salon & Wise Way Inc., (2016-Present)

Skillfully organized, plan wisely, schedule appointments, and coordinate with exceptional time.

Build and maintain positive working relationships with vendors.

Travel to service clients out of town or state, book flight, serve hotel, and rental car.

Order products, keep inventory, replenish products, and make products sales.

Create efficient systems to improve chemical mixtures and safe applications to hair and scalp.

Maintain CEU’s for continued education, retain knowledge of AIDS and OSHA requirements.

Serve hot and cold beverages, snacks, and place food orders.

Assist the physically challenged, properly drape, protect clients and client’s clothes during services

Collect pertinent client information, store, and tailor client services to satisfy individual needs.

Take cash payments, credit card payments, check payments, and mobile payments.

Make deposits, keep books, manage important documents, and file business taxes.

Skills

Leads by example with integrity, honesty, and respect.

Keen to details, able to foresee, identify and strategically resolve conflicts effectively.

Demonstrates effective verbal and written communication with tenants, principals, staff, and service personal that include utilizing email, texting, mail, and phone calls.

Consistently meets and exceeds job requirements.

Creatively discovers ways to save and reduce financial expenditures.

Computer Skills

Microsoft Windows, Microsoft Word, Microsoft Excel, Microsoft Power Point.

Internet Browsers include: Internet Explorer, Mozilla, Firefox, Google Chrome, Apple Safari.

Various Web-based software: ProCare, HighScope, Teaching Strategies Gold, Hatch.

Education

Faith Christian University: Bachelor of Bible and Theology

Florida Health Care Academy: Certified phlebotomy technician

Orlando Technical College: Staff Credential (CDA), Director Credential (level II)

Personal References

Monica R. Atkins – M: 321-***-****,

E: **********@**.***

Marcia Rosman – M: 407-***-****,

E: **********@*****.***

Mattie Brooks – M: 407-***-****, E: ****@***.**.***

Tobi Allan – M: 407-***-****, E: ****.*****@***.***

Kenneth Pinson – M: 321-***-****, E: *******@***.***

Stanley Domino – M: 321-***-****, E: *********@*****.***

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