Front Desk Concierge

Roxana Venegas

(***) *** – ****

*************@*****.***

***** ** ***** ** *** Q204

Kent, WA 98030

SKILLS

Safety & security procedures

Guest amenities

Credit & cash payments

Reservations & appointments

Transportation Information

Oral and written communications

Administrative skills

Hospitality Services

Listening Skills

Microsoft 365

Well in fast paced environment

Interpersonal Communication

EXPERIENCE

Jan/2021 – Dec/21 Front Desk Concierge, The Palms at Sun City Sun City, AZ

Greeted incoming guests warmly, issued rooms keys and shared information on policies and amenities.

Facilitated front desk operations for busy high-volume retirement home.

Coordinated with internal departments to handle wide range of residents and guest needs.

Sanitized and maintained a clean environment for the well being of our residents.

Maintained polite and professional demeanor towards workers and residents.

Completed end-of-day reporting by emailing and verbally explaining important changes throughout the day.

Nov/2019 – Feb/2021 Server/ Hostess, Morning Star Assisted Living Peoria, AZ

Greeted residents and guests, answered questions and recommended specials, beverages, desserts to increase customer satisfaction.

Provided exceptional service to high volume of daily customers.

Checked with guests to get feedback on food served, resolve issues, bring additional items, and refill beverages.

Entered customer food orders into a computer system.

Completed cleaning duties by sweeping and mopping floors, vacuuming carpet, and tidying up server stations.

Arranged place settings with fresh tablecloths, tableware, and décor to create appealing tables,

Voluntary/ PRN Caregiver/ Companionship, The Palms at Sun City Sun City, AZ

Maintained a clean and well-organized environment for client happiness and safety.

Improved patient outlook and daily living through compassionate care.

Observed patients for changes in physical, emotional, mental, or behavioral condition and injuries.

Made beds, laundered clothing, swept floors, and sanitized surfaces to support activities of daily living.

Maintained daily living standards by assisting patients with personal hygiene needs.

EDUCATION

Ironwood High School, Peoria, AZ – 2016 – 2018

Intelli Charter School, Glendale, AZ – 2018 – 2020

Assisted Living School/ Training - 2021

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