Surgical Coordinator Secretary

Mary Bradford

(C) 610-***-**** *********@*****.***

QUALIFICATIONS

My work experience in high volume, quick paced environments has taught me how to multitask and handle great amounts of pressure. I possess excellent communication and customer service skills, managing assignments in a professional, effective, and friendly manner.

CERTIFICATIONS

Health Care Unit Coordinator, Medical Terminology

PROFESSIONAL EXPERIENCE

Crozer Chester Medical Center, Upland, PA 2019-2020 Staffing Coordinator

• Facilitated staffing of the inpatient units on a shift-by-shift basis for 4 hospital locations

• Scheduling and staffing of all hospital unit floors utilizing the protocols established by the Chief Nursing Director with guidance from the Nurse Managers for each unit

• Called employees to ask them to fill in for shifts, offering approved incentives to fill staffing gaps as needed

• Made adjustments to staffing based on patient bed census using E-bed tracking system, patient acuity and human resource policy

• Collaborated with the Nursing Supervisor and Patient Bed Flow

• Provided a detailed end of shift report

Crozer Chester Medical Center, Upland, PA 2012-2019 Patient Care Secretary

• Prepared charts for patients on admission, for surgery, labs, and/or special studies.

• Transcribed physician orders in accordance with standards and assist with the changeover to CPOE.

• Consistently reconciled e-bed to reflect accurate census, patient type, and physician service.

• Transported supplies, equipment, specimens, records and/or reports between departments.

• Communicated with physicians, nurses, peers, other departments, patients, and families on sharable information.

• Maintained charts, data, worksheets, and supplies in an adequate but cost-efficient manner.

• Ordered equipment from the storeroom, sterile processing, and outside vendors.

• Answered phones, call bells, greet patients and family members, and report any problems or discrepancies to the charge nurse or supervisor.

• Performed cost-effective scheduling among all disciplines for the optimum care of the patients. Orthopaedic Specialists, Bryn Mawr, PA 2001-2011

Surgical Coordinator

• Maintained schedule for three orthopaedic doctors and scheduled approximately 30-40 surgeries per week.

• Managed precertification process including insurance verification and eligibility, co-pays, deductibles, and precertification numbers. Entered in Navinet or worked with auto insurance, workmen’s compensation, or out-of-network plans.

• Personally met with each patient to review appropriate paperwork, including medical clearance forms, surgical consent, anesthesia questionnaire, blood work needs, etc…

• Coordinated all necessary pre-surgical clearances for patients with designated offices and follow-up to ensure that all was completed and approved in a timely manner.

• Liaison between Orthopaedic Specialists and Main Line Surgical Center and Bryn Mawr Hospital Operating Room.

• Contacted facilities to schedule surgical dates and confirm reservations. Scanned and faxed surgical packets.

• Managed last minute additions and changes to the surgical schedule in an accommodating and accurate manner.

• Trained new surgical coordinators and provided feedback regarding improved policies and procedures. Page 2

Neurosurgical Practice Associates, Upland, PA 1995-2001 Surgical Coordinator

• Scheduled surgeries for three neurosurgeons within Crozer-Keystone Health System.

• Managed precertification process including insurance verification and eligibility, co-pays, deductibles, and precertification numbers. Worked with auto insurance, workmen’s compensation, and Out-of-network plans.

• Met with patients to review appropriate paperwork, including medical clearance forms, surgical consent, anesthesia questionnaire, blood work needs, etc…

• Coordinated all necessary pre-surgical clearances for patients with designated offices and followed-up to ensure that all was completed and approved in a timely manner.

• Scheduled surgical dates and confirmed reservations with Crozer’s Operating Room staff.

• Typed and posted surgical schedule weekly for the practice.

• Managed last minute additions and changes to the surgical schedule in an accommodating and accurate manner. Social Service Department of Crozer Chester Medical Center, Upland, PA 1984-1988 Secretary

• Provided administrative support for seven social workers and the Director.

• Managed and maintained schedules, typed correspondence, and copied, organized, and filed confidential charts.

• Answered calls from doctors, nurses, patients, nursing homes, rehab facilities, and community organizations.

• Created and maintained an accurate filing system to record the admission and discharge of patients.

• Responsible for ensuring accuracy of all patient files and communication as well as supporting all office staff and partnering agencies both internally and externally. ADDITIONAL SKILLS

Microsoft Windows, and Medisoft Billing, Intergy, AS400, NaviNet, Electronic Medical Record (EMR)

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