Customer Service

PROFILE

I am fluently bilingual in English and Spanish. My knowledge base is obtained from daily

interaction with my managers, staff and customers. My greatest strengths are my ability to quickly adapt to changing priorities, learning new skills and maintaining a positive attitude towards all that I do.

EXPERIENCE

POJOAQUE DELI - Deli Clerk - November 2021 till present

• Serve customers, prepare food

• Restock area and clean, sanitize and prepare for next day HOLIDAY INN EXPRESS & SUITS - Front Desk Clerk March 2021 - May 2021

• Late night check in, Preparing guest rooms and keys for the next day

• Stock, prep breakfast, handle money, answer phones

• Make reservations, send emails and process paperwork for the day WALMART SUPER CENTER - Cashier - September 2020 - February 2021

• Answer product questions, handle money, translate

• Customer service, loading and unloading groceries LOWE’S HOME IMPROVEMENT - Cashier - September 2020 - February 2021

• Handle money, customer service, translate

• Answer product questions

• Assisting with loading and unloading of merchandise SANTA FE RHEUMATOLOGY - Front Desk (part - time) February 2020 - October 2020

• Check in and check out patient

• Answering phones, scheduling patients, canceling appointment Jessica Gonzalez Fernandez

1809 VISTA PLACE ESPAÑOLA NM 87532 505-***-**** ****.************@*****.***

• Appointment reminders, new patient scheduling, copies and scanning

• Use of Athena health net

EDUCATION

Capital High School - graduate class of 2018

SKILLS

• Strong and effective worker

• Strong customer service skills

• Bilingual Spanish and English. Fluent in verbal and written communication of both

• Apply critical thinking skills and make hard sound judgment both while performing daily responsibilities and throughout the day

• Proficiency with common technology and equipment such as printer, fax machine, scanner, cover, apple and android devices, wireless keyboard/mouse REFERENCES

Available upon request

Contact this candidate