Customer Service Sales Associate

REMEDY HILL

312-***-**** *************@*****.***

SUMMARY OF QUALIFICATIONS

Qualified customer service and business professional with over 4 years of experience in retail environments

Proficient in using computers and Microsoft software applications, automated cashier systems, and perform basic mathematical skills

Ability to work independently and within a team environment

Detail-oriented and tech-savvy

Can adjust to multiple demands and shifting priorities

EDUCATION

Harold Washington College Chicago, IL

Associate in Arts, concentration in Business/Economics July 2020- Present

Innovations High School Chicago, IL

High School Diploma Graduated June 2020

PROFESSIONAL EXPERIENCE

Ross Dress 4 Less Chicago IL

Cashier/Retail Associate/Front End Supervisor July 2020-May 2021

Adhere to cash policies and procedures to minimize losses

Process customer purchases, perform general stocking duties, and return misplaced items to shelves

Handle authorizations and resolve customer issues at the front of the store and on the phone

Train new employees to adhere to store operations, polices, and procedures

Work with manager to strategize and assist in the design of new floor plans for store

Marshall’s Chicago IL

Sales Associate February 2018- March 2020

Assisted over 30 customers per shift with locating merchandise

Oversaw operations in absence of store manager

Operated point of sale (POS) system, manage financial transactions, and balance drawers

Worked collaboratively with staff and management to exceed store sales goals

Manpower / Lufthansa

Cargo Warehouse Agent/ Office Agent Chicago IL

May 2021- 2022

Prepare cargo flight

loading and unloading of cargo (mail, express, baggage, freight, and company material) on and off aircraft.

The transporting of cargo between terminals and aircraft; the ramp transfers of cargo where required; the receiving, delivering, and physical handling of shipments.

Received orders from customers and arrange transportation for the freight to the loading platform

. Prepared all the necessary documents, such as insurance forms and descriptions of the cargo: amount, type, weight, and dimensions.

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