Customer Service Data Entry

Charlotte James

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SUMMARY

Customer Service experience as well as clerical experience over 7+years, telephone and face to face sales. Committed to using my proven skills in customer service, sales, data entry, as well as in the business marketing world as well. EDUCATION

Hamilton High School West September 2008-June 2012 Diploma

WORK EXPERIENCE:

A1 Limousine

Logistics Customer Service Princeton, New Jersey December 4 2021- present

● Handling outbound calls

● Working with Dispatchers for reservations

● Setting up reservations for chauffeur trips

● Navigating more than one system

● Multi tasking

● Giving great customer service experience

● Working with military time

● Working in call like center

Department Of Labor And Workforce WORKERS COMPENSATION Senior Clerk Typist Trenton, New Jersey December 10,2018- Aug 2021

● Handling Closed Files after court cases

● Scanning Files, usage of fax and copy machines

● Performs word processing duties

● Process written communication

● Handles machine inventory

● Data Entry

● Telephone customer service

● Use of typing and importing important data

CONDUENT CALL CENTER Hamilton, New

Jersey

Customer Service Representative October 1, 2018- December 2018

● Working in a call center

● Using state systems

● Generating Pins usage and member I.D for caller to access child support case

● Constant phone interaction

● Using standard script to provide caller with correct information

● Typing Data Entry

AMAZON Florence, New Jersey

Warehouse Associate May 2018- October 2018

● Heavy Lifting

● Working in a team environment

● Using tools such as P.O.S scanners as well as timers

● Being very physical and hands on

GENESIS BIOTECHNOLOGY GROUP Hamilton, New Jersey

Accessioner March 2018- May 2018

● Data entry by utilizing important specimen data into a system called MDL regarding clinic patients personal information

● Having an open eye for detail in situations where it is possible to have an error

● Working with all types of specimens

● Being fast paced

Keeping safe with work equipment

Trane Warehouse Trenton, New Jersey

Assembly Worker April 2016- February 2017

● Worked in a fast paced environment building heaters, air conditioners

● Followed all company rules and safety guidelines

● Cautiously handled over 40 pounds of work equipment and tools

● Assembled and cut wires to attach to the assembly belt Sunglass Hut Lawrenceville, New

Jersey

Sales Associate February 2015- April 2016

● Ensured customers satisfaction by providing legendary customer service

● Displayed a gracious, courteous, and polite manner when interacting with clients

● Maintained a clean and organized work environment Loft Lawrenceville, New

Jersey

January 2014- January

2015

Sales Associate

● Responsible for stocking, merchandise, interacting with clients over the phone and in person to determine their shopping needs

● Acted as a personal shopper by prepping fitting rooms with pre-selected wardrobe items

● Handled cash and check transactions, processed credit cards. Lord & Taylor Lawrenceville,

New Jersey

Sales Associate April 2013-December

2013

● Greeted customers and efficiently processed transactions within a fast-paced retail environment

● Operated the cash register, scanners, and computers to finalize the customers’ transactions

● Assisted with stocking, back stock, and maintained floor-sets David’s Bridal Lawrenceville New

Jersey

Dress Specialist August 2012- April 2013

● Assisted brides to be with fittings, measurements

● Consulting with clients and determining bridal gown expectations

● Accessorizing bridal gowns with decorative jewelry, veils, gloves, and headpieces

● Scheduling follow-up fittings, as well as collections and deliveries SKILLS

● Microsoft Word and some Excel knowledge

● Familiarity with POS systems

● Fast typing

● Face to Face sales

● Multi tasking between different computer systems

● Scanning

● Copying

● Excellent Telephone engagements

● Email engaging

● Event organizing

● Very detail oriented

● Able to Work in a group setting or Alone

● Organized and exceptional at balance of different work loads

● Data entry

● Fun personality and very easy going

● Knowledge in Geographics

● Time Management

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