Video Assistant

Juan Eduardo Carbajal

********@*****.***

( *** ) 687 - 9823

SUMMARY OF QUALIFICATIONS

Leadership / Team Building

Military Background

Training / Development

Monetary Transactions

Safety

Computer Knowledge

Team Player

Transportation / Logistics

Bilingual (Fluent in Spanish)

Multi Task

Quick to Learn

Customer Relations

Good Working Alone

PROFESSIONAL EXPERIENCE

OPTUM SERVE (SIERRA 7) WORK FROM HOME

10/2020-1/2022

Medical Service Coordinator/ Subject Matter Expert

As MSC working in a homebased call center the responsibility was to schedule in-call people who wanted to be schedule to get a COVID-19 test.

As MSC using a database that will have a compliance with HIPAA regulations

Promoted to SME duties include helping MSC’s and aid with serious issues with callers who had questions

As SME by weekly training was done with agents to ensure they keep the quality of calls at maximum

As SME at times there was a need to do out bout calls to reschedule people for their appointments or to inform them of any changes.

FOXCONN (SPIRE TEK)

06/2018 – May 2020

Logistics Specialist for the R&D Department,

Shipped material to China, Mexico, and parts of Europe in regards to Computer and Server components, some of these components or materials with value on the tens of thousands of dollars, along with classified and confidential material that was still on testing phase.

Create Commercial Invoice for each shipment.

Take and edit photos of material prior to ship.

Keep close contact with personnel sending and receiving shipments as well as with DHL and FedEx in case of any issues.

Kept a ledger of all Tracking numbers as well as generate own commercial invoice

Used FedEx Ship Manager and DHL Express eMailShip

Receive, inventory and distribute materials coming into the Research and Development area as well as pick up and deliver from HPE

Liaison between HPE and Foxconn to ship and deliver material from and to China.

Pack and palletize (if necessary) each shipment in order for it not to be damage while in transit.

AMERICAN WIRES- STAFFORD TX

10/2013 – 06/2018

Manager/Inventory/Sales/Driver/Installer

Warehouse inventory control manager.

Checks pull sheets from previous day sales for trucks to load.

Manage and document warranties written to company on defective product.

Sales in the Corpus Christi, Laredo and Rio Grande Valley.

Sell and Install Chrome Car Accessories.

Truck log must be filled every day prior to start work day. This log will contain information regarding the maintenance of the truck along with millage and fuel usage.

Drive to Corpus Christi on Monday morning, and spend two nights (Monday and Tuesday), Wednesday evening, drive to Harlingen and spend the night. Thursday work the area from Brownsville to Rio Grande City, then head to Laredo to spend the night. Work Laredo on Friday and after completing route, drive back home to Houston

Once arriving to each destination, the dealership lot is walk to evaluate the work that can be done.

Once identify, talk to manager in order to approve work.

Once work is approved, merchandize must get ready in order to be installed on to vehicle

Invoice must be filled for the car and items installed. Information containing in the Invoice must be number of parts, type of part, part number, stock number of the vehicle being worked on, year, color, model, last eight digits of the vehicles VIN number, and finally price.

Once invoice is ready and sign by manager, either a Purchase order must be acquired the same day, if not the following week.

TEXAS ARMY NATIONAL GUARD- Various Locations 05/2006 -05/ 2013

Squad Leader

(Supervisor / Department Manager)

Managed and directed operation for an entry point to a base camp in Kenya and Djibouti

Attending mandatory monthly drills, annual training and specific mission-oriented training.

Mentored and maintained accountability of soldiers within the platoon, providing positive guidance for their personal and professional development

Became an Army weapons instructor, from small arms as well as long range and machine gun weapons.

Instructor for several tasks, which ranged from inmate control, to border surveillance, and weapons.

From January 2012 to November 2012, activated for Joint Task Force Horn of Africa OEF. Working as the Sergeant of the Guard for Camp Simba, Kenya and Camp Lemonier, Djibouti entry control point. Attained Security Clearance, in charge of a minimum of 17 personnel for shift of 12 hours, responsible for sensitive material as well as documentation and reports. To maintain a high level of safety.

From October 2009 to July 2010, activated for Operation Iraqi Freedom 10, working as a supervisor and prison guard to an Iraqi prison. Maintaining accountability of inmates, items assigned to them, their wellbeing and order; as well as maintain facility in neat, clean and working conditions, in accordance with Operation Iraqi Freedom guidelines.

From July 2006 to September 2007, activated to serve in Operation Jump Start, aiding the US Border Patrol based in El Paso, TX. Assigned to border protection along the international entryways into the US, preventing entry of illegal immigrants, contraband, drugs and terrorists. Counter surveillance bridge protection consisted in observing 12 to 18 cameras posted along the two main bridges

Assisted senior leadership with organizational movement of over 200 troops for hurricane Rita

APEX BUSINESS SYSTEMS- Houston, TX

11/2008 -02/ 2009

Data Entry Clerk

(Data Entry Clerk)

Accurately input orders to get process in a timely and expedited manner

Keep working area neat, clean and in good order.

RUTLAN TOOL COMPANY- Houston, TX

06/2008 -09/ 2008

Warehouse Attendant

(Shipping, Receiving and order filler)

Help with the packing and shipping of the product, either UPS, FedEx, or a carrier to pick them up

Pull orders for shipping department to process

Re-stock product in the morning and end of the day

Front counter assistance when customer of Spanish speaking language came into store

WOMBLE CO. - Houston, TX

10/2007 -05/ 2008

Shipping Department Clerk

(Shipping from mobile unit)

Ship out loaded trucks thru a mobile unit driving around in a company vehicle, which was accommodated with a Touch Screen Laptop, CB radio, and printer

Working only one shift that starts at 8:00 AM, until the last truck gets shipped out

Traffic controller, arranging movement of pipe from one yard to another

Kept company vehicle in good working order as well as clean and organized

HOUSTON RED CROSS/FEMA. - Houston, TX 09/2005 -12/ 2005

Customer Service

(Personal Advisor, Customer service, Data entry)

Performed initial interview with civilians who had been affected by hurricane Katrina.

Ensure all information was as correct and accurate as possible in order to be processed by the Red Cross/FEMA supervising personnel.

Inputting all hard copy information accurately and in a time manner into an electronic data base program.

Working 7 days shifts 12 hour shifts per day.

UNITED STATES MARINE CORPS. - Various Locations 03/2001 -03/ 2005

PVT/E1 to SGT/E5

(Troop to Supervisor)

Basic training out of MCRD San Diego.

Food Service Specialist School based in Ft Lee, Virginia.

Stationed out of Camp Foster, Okinawa Japan. Working with Marine Wing Support Squadron 172 (MWSS172) as field mess cook. In charge of over $500,000 worth of equipment which included field stoves, burners, tents, refrigeration units, as well as food and perishables as deployments and exercises required.

Kept and maintain inventory of all equipment assigned to my unit as well as maintenance and proper functioning of equipment.

Toured thru out South East Asia, as well as the Middle East.

Participated in prestigious competition Marine Corps wide, winning Best Field Mess in the Marine Corps 2 years running.

Worked at various individual billets from driver of key personnel, to Personal Security Detail, rifle range safety, inmate runner.

Awarded the Navy Achievement Medal, for overall performance, outstanding effort and unselfishness in daily task

EDUCATION / TRAINING

Spring Woods Senior High School 1996 – 2000

Marine Basic training and School of Infantry March to July 01

Food Service Specialist school August to November 01

Corporal Course (USMC) March 2003

Weapons Instructor and Border Protection Instructor course November 2006

Non-Commissioner Officer Course (TXANG) June 2009

Peace Officer School (civilian University of Houston) January to March 2010 (not completed)

Security Clearance (Mombasa, Kenya 2012)

University of Phoenix, Bachelor in Business, May 2016 to present

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