First Gen Customer Service

BRIANNA MOORE

773-***-**** **********@*****.*** 658 Freeland Avenue Calumet City, IL 60409

EDUCATION

Eureka College Eureka, IL Expected Graduation: May 2021

Major: Business Administration

Relevant Courses: Human Resource Management, Strategy & Policy, Communication Research, International Business, Business Finance, Business Management, Business Marketing, Microeconomics, Macroeconomic, Accounting 1 & 2

INTERNSHIP EXPERIENCE

Bulmen Consultant Group Chicago, IL Summer 2018

Managerial Internship

Worked with owner to observed all aspects of direct sales and marketing business

Practiced & worked with the sales team to recruit clients for telecommunication sales & services

Worked with businesses & clients to provide government phones to low socioeconomic status individuals

Eureka College Eureka, IL 9/2018 – 7/2020

IT Student Worker

Managed updates for campus computers

Helped install new computers or wiring for wifi access

Refilled printers for residential and academic buildings throughout campus

Security 9/2020 - 11/2020

●Locked up residential side of campus

●Help escort students to their room if they don’t feel safe

DD’s Discounts - Calumet City, IL 6/2020 - 8/2020

Cashier

●Check customers out

●Clean up and reorganize salesfloor

●customer service

Underground by Journeys - Calumet City, IL

7/2021 - 9/2021

Sales associate

●Maintain store appearance

●Be aware of sales goal

●Provide a fun, full service experience to a customers

●Complete all assigned tasks and responsibilities promptly

9/2021-1/2022

Co-manager

●Meet and exceed personal and store sales goal

●Assist in recruiting and hiring of high caliber employees

●Assist in training and developing a successful sales team

●Provide feedback, coaching, and accountability to all employees

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LEADERSHIP EXPERIENCE

Multi-Cultural Student Union Eureka College Fall 2016 – Present

Communications Chair (2019/2020), Member

Collaborate with members and college staff, faculty, and administrators to provided campus wide events, speakers, and activities designed to provide multicultural awareness

Collaborates with the VP to promote and raise awareness regarding events; creates and publishes social media content, posts printed advertisements, etc.

First Generation Program Eureka College Fall 2017 – Present

Mentor & Member

Participate in all First Generation Program events for professional development & social interaction with other First Gen college students

VOLUNTEER EXPERIENCE

MLK Days of Service Eureka College 2017 – Present

Packaged hygiene kits for individuals and family effected by hurricanes

Organized a canned food drive benefiting South Side Mission in Peoria, IL

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