Service Representative First Citizens
Resume:
Cedric Timothy Russ
Email: **********@*****.***
EMPLOYMENT SKILLS
Sitelink Software Raleigh, North Carolina July 2020 to October 2020
Tier Two Technical Support Specialist / Sitelink Software
Provided service to current customer with issues of software not performing efficiently, using proper trouble shooting techniques in order to locate and restore software to its proper working condition.
Accentuate Staffing Raleigh, North Carolina October 2019 to July 2020
Tier Two Technical Support Specialist / Sitelink Software
Provided service to current customer with issues of software not performing efficiently, using proper trouble shooting techniques in order to locate and restore software to its proper working condition.
Accentuate Staffing Raleigh, North Carolina January 2019 to July 2019
Customer Service Representative / First Citizens Bank
Provided services to current and prospective customers regarding all retail and commercial inquiries, online banking, bankcard, and fraud resolution. Provided customers with other banking opportunities by referring customers to appropriate sales departments.
Adecco Cary, North Carolina September 2018 to January 2019
Customer Service Representative / Wage Works
Receive inbound calls to help resolve issues and answer reimbursement questions for Flex spending and Cobra insurance accounts.
Charter Communication Cary, North Carolina December 2016 to April 2018
Retail Sales
Greet existing and new customers fulfilling their needs with purpose of selling Time Warner Cable while staying knowledgeable and up to date with current promotions and sales.
Time Warner Cable Morrisville, North Carolina April 2012 to December 2016
Telemarketer Sales
Outbound phone calls for the purpose of selling Time Warner Cable to existing and new customers while staying knowledgeable and up to date with current promotions and sells.
Johnson Hyundai of Cary Cary, North Carolina July 2011 to February 2012
Sales Consultant
Responsibilities: Described and demonstrate product to customers and accurately explained as well as test drive, details of vehicle. Greeted customers entering the store to ascertain what each customer wanted or needed.
Crown Honda Of South point Durham, North Carolina April 2010 to June 2011
Sales Consultant
Responsibilities: Answered questions regarding store and products, while maintaining knowledge of current sales and vehicle promotions, helping drive sales and achieve monthly quota figures.
Classic Ford of Smithfield Smith field, North Carolina August 2009 to April 2010
Sales Consultant
Responsibilities: Determine each customer's vehicle needs and wants by asking questions and listening. Demonstrate vehicles including test drives. Report to the vehicle Sales Manager regarding objectives, planned activities, reviews and analysis
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