Office Assistant Head Housekeeper

Samrat Chakraborty

* ***** ****** ********** ** *1801

Ph: 717-***-****

Email:***************@*****.***

CREDENTIALS AND WORK EXPERIENCE

** ***** ** ********** ** Hotel Operation and operating mid size hotel and full service hotel as a general manager.

Exceptional interpersonal skills with co workers (management team) and employees and as well as maintaining exceptional relationship with the guest and to make sure of meeting the fullest standard which is required during the customers stay.

Experienced in creating expense and budget reports and preparing profit and loss statements.

Experienced in processing payroll and have the knowledge to work with companies like ADP and PAYCHECX.

Keeping up with the maintenance aspect of the hotel and following the required preventative maintenance schedule with the hotel engineer.

Doing periodic inspections with the head housekeeper and making sure that the guest is provided with a clean and comfortable room.

WORK HISTORY

May 2010 till Present: Working as a Guest service Agent for Redbury New York in midtown New York City .Responsible for checking in and checking out of guests at the hotel and answering phone call. To make sure the guest are assigned rooms properly and to take care of any question they might have. Also involved in the night auditing process at the hotel. Involved in decision making when there is no manager on duty present and performing the role of a lead GSA. Helping the manager in balancing the house following up on the guest accounts as a part of daily audit. Working closely with manager with the day to day challenges and coordinating them with the guest. Following up on Medallia and Trip Advisor on daily basis. Cross train newly hired employees and follow up with any questions or concerns they might have. Responsible in tallying reservation with all the third party extranets and inputting new reservations if needed. Well Knowledged with Microsoft Window’s (Word and Excel) and briefly worked with QuickBooks. Very well knowledged with Opera (PMS) and have been working with Opera from 2008. During this period also have worked for Omni Berkshire place New York NY as a night auditor.

August 2008 till December 2009: Worked as a general manager for Holiday Inn Carlisle PA .It is a 100 room full service hotel with Bar, Restaurant and Room service. Responsible of taking care of all the department of the hotel and maximizing revenue.

January 2003 till July 2008: Worked with East Coast Management Company at their various properties as operations manager. And finally managed the Wingate by Wyndham as General Manager. Worked with operating system MSI and was actively involved in the transformation of MSI to OPERA. During the same time also worked with Fairfield by Marriott and was involved with the change over the operating system from Guest View to FOSSI.

July 2002 till October 2002: Was responsible for the sales and marketing of ink cartridge which was imported from Korea for a company named Ink mate.

April 2001 to June 2002: Worked as a business developer for a company named Hanuman Inc which consisted of Motels, Apartment and retail stores.

February 2000 to August 2000: Worked for Sybel of Sydney in the Banquets Department.

November 1998 to July 1999: Worked for India International Center, New Delhi as Front Office Assistant.

May 1998 to October 1998: Worked for Marina hotel as Front Office Assistant

April 1997 to March 1998: Worked as a trainee in the Marketing &Business strategy department with Webtech Informatics India Pvt Ltd. Calcutta

October 1996 to April 1997: Worked as a trainee with Hilton New Delhi India for a period of six months as part of the course requirement. Worked in all major departments like Food Beverage, Front Office, Food Production and Housekeeping

QUALIFICATION

Graduate Certificate in Hotel Management from University of Western Sydney Australia.

3 Years Diploma in Hotel Management from Calcutta (Kolkata) India

3 Years Bachelor Degree in Arts from University of Calcutta(Kolkata)

Quality Management Program me from Phillip Creativity Associates (NIIT)

Acquired International English Language Testing system with a overall score of 6.0 from British Council

Took course in Microsoft Word, Excel and Quick Books.

Certified CPR and AED.

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