Customer Service Worker

Venkateswar rao pokanati

PAE, U.S Embassy, Baghdad Iraq.

Cell Ph# 0091 799-***-****

*********.***@*****.***

********.************@***.***

OBJECTIVE: Looking for MWR technician to use my 7 + years of experience in MWR events and table mannerism to provide good dining and MWR experience to customers,

Summary of Qualifications:

Extensive Knowledge of principles and processes for providing customer service, including customer needs assessment, meeting quality standards for service, and evaluation of customer satisfaction

Very expert in sweeping, moping, washing, waxing and polishing floors and GYM equipment

Completion of Body wise Gym inductions for new members

Strong communication and interpersonal skills and abilities

Strong skills of making beds, changing sheets and distribute clean towels and toiletries

Excellent know how of attending to guests’ requests for extra supplies

Organization of papers/exercise programmers in computer and written form

MWR Technician- Working in PAE- BEC from Oct 2016 to JNU,2021

JOB RESPONSIBILITIES:

Oversee all facets of the MWR operation. Maintain cleanliness and orderliness of the gyms and

other areas of responsibility.

Maintain constant surveillance of patrons in the facility, and act immediately and appropriately

to secure safety of patrons in the event of emergency.

Present professional appearance and attitude at all times and maintain a high standard of

customer service.

Assistance in setting up and tear down of compound wide events and programs.

Key Control, Quality, Safety, Property and others.

Follow work instructions,

Perform additional duties and projects as assigned.

Custodian: – Working for PAE. In Baghdad US Embassy - From Feb 2014 – Oct 2016

JOB RESPONSIBILITIES:

Ensure Spaces are prepared for the next day by taking out trash, tidying furniture and dusting surfaces.

Sweeping and mop floors and vacuum Carpets, wash and sanitize toilets, sink and showers and restock disposables (e.g. soap).

Wipe mirrors and windows, maintain outer premises by watering plants, mowing lawn, cleaning entrances, Report major damages and oversee repairs.

Secure facilities after operating hours by locking doors, closing windows and setting up the alarm.

Drive service truck.

Housekeeping: – Working for FGV Construction company, Baghdad US Embassy - From Jan 2013 – Jan 2014

JOB RESPONSIBILITIES:

Perform housekeeping and cleaning services.

Manage a team of Foreign National (FN) and Local National (LN) employees.

Be knowledge of the PAE rules and regulations as they apply to Housing operations, capability to

Work with a team, ability to work with PAE customers effectively and politely as well as handle

emergency situations effectively.

Participate in equipment inventories.

Prepare and submit reports on scheduled, unscheduled, and emergency house cleaning WO for

the Housing Supervisor.

Prepare additional reports and perform additional duties as assigned by the Housing Supervisor.

Perform additional duties and projects as assigned.

Food Service Worker (Dining room attendant): working for ALAMCO (KBR sub-contractor) Company – U.S Embassy - Baghdad From Nov 2011– Dec 2012

JOB RESPONSIBILITIES:

To maintain healthy and safety standards in the DFAC

To set tables with clean linens and condiments

To informed customers of daily specials, clean tables or counters after patrons had finished dining, fill salt, pepper, sugar, cream, condiments, and napkin containers, stocking service areas and escort customers to their tables

To make coffee, prepared drinks classes with ice and lemon and cut loaves of bread.

To stock service area with supplies such as coffee, food, tableware and linens.

To stood for extended periods of time, walking short distance most of the working day, stooping, reaching, lifting, and carrying food

Food Service Worker (Dining room attendant): working for GCC Company - Prosperity - Baghdad - From May 2009 – Oct 2011

JOB RESPONSIBILITIES:

To maintain healthy and safety standards in the DFAC

To set tables with clean linens and condiments

To informed customers of daily specials, clean tables or counters after patrons had finished dining, fill salt, pepper, sugar, cream, condiments, and napkin containers, stocking service areas and escort customers to their tables

To make coffee, prepared drinks classes with ice and lemon and cut loaves of bread.

To stock service area with supplies such as coffee, food, tableware and linens.

To stood for extended periods of time, walking short distance most of the working day, stooping, reaching, lifting, and carrying food

Education and Training:

High School at ZPHS school – Endapally

Languages known: English, Hindi and telugu

Venkat P

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