SHANNON BROWN
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WORK EXPERIENCE:
REGINA PIZZERIA, North End Boston MA 05/15/2016- Present
Customer Relations Representative
Food service
Order taking
Inventory administration
Food prep/coordination
BROWN PROPERTIES, Saugus MA 01/2004-01/2013
Business Assistant
Administration
General contracting business
Tenant rent accounting
Bill paying (Mortgage, utilities, taxes, ect.)
Apartment & house cleaning
Coordinating appointments with clients and governmental agencies
Dunkin Donuts, Saugus MA
Shift Leader 04/2005 – 06/2010
Ensure other employees complete assigned duties
Stocking and organizing both work stations as well as the kitchen
Cashier duties, inventory confirmation, quality control/ product controls
VOLUNTEER EXPERIENCE:
MASSACHUSETTS GENERAL HOSPITAL, Boston MA 12/2011 – 05/2014
Volunteer Office Assistant
Create files for new applicants and update volunteer information
Prepare new volunteers for placement
Filing paperwork, making copies of documents, faxing documents, and resolving
scheduling issues
Extensive use of Microsoft Office (Word, Excel, Powerpoint & Outlook)
Office inventory
Securing of all files and documents
HIPPA confidentiality training
Patient visits/company
Spend time with patient to provide them with positive company and conversation
EDUCATION:
UNIVERSITY OF MASSACHUSETTS BOSTON, Boston MA
Health Sciences 01/2013 – 01/2015
Continued studies
QUINCY COLLEGE, Quincy MA 01/2014 – 12/2018
Major: Behavioral Science
Graduate
SAUGUS HIGH SCHOOL, Saugus MA 09/2004 – 05/2008
High School Diploma
PROFESSIONAL SKILLS:
Extremely productive in a high volume and high stress environment
Proficient in the use of Microsoft Office programs
Phenomenal interpersonal skills
Ability to learn new skills quickly and efficiently
Ability to understand and acknowledge multiple perspectives
References available upon request.