Quality Engineer Qa Tester

PISCATAWAY, NJ *****

PHONE 732-***-**** (CELL) • E-MAIL *******@*********.***

**** ****** **, *** ****** 08854

DANIEL SUTTER

PROFESSIONAL EXPERIENCE

Software Quality Assurance Lead

Results Driven Quality Assurance Test Engineer with over 20 years in training, testing, and overall software quality including troubleshooting and direct customer support. Experience in creating and executing test plans developed from Detailed Designs, Requirements and Customer reviews. Good understanding of both large and small scale systems, both client/server and standalone. Trained and participated in ISO and CMM audits working on process improvements as well as Agile and Scrum. Team lead on a number of projects as well as direct customer support and on site testing and troubleshooting. Experience in:

Testing - SDLC / TDD/ Scrum / Agile / UAT / Smoke / Feature

Release Documentation Coordinator/ Feature Tester / Scrum Master / Customer Support

Environments – UNIX / Windows 2007 / Oracle /Linux / VMware/ Private Cloud

Databases – Oracle / SQL / Cassandra / MY SQL

Test Tools – Jcat/ TestNG / Jmeter /JIRA / XML / Eclipse /Jenkins/Rally/Toad

EMPLOYMENT

NJII – Quality Analyst 1/2021 – Current

Review ongoing Projects

Review and run the UAT

Run Testing and Administration of the MPI ( Master Person Index)

Lowes – Sales Associate 4/2020 – 4/2021

Iconectiv - Tier 2 Customer Support Lead 7/2019 – 10/2019

Led a team of over 10 people both on and off shore

Coordinated trouble reports.

Worked on Number Portability systems providing customer support.

Directed team training meetings and presented management with trouble resolutions.

Organized one on one meetings to go over team members schedules and areas for improvement.

Technologies / Ericsson 12/2008 – 12/2018

As of 07/2011 working as a Senior QA tester in the Platform Test Goup.

Working on Platform installation (MSV) with 3PP’s and other software. Working with other products and training others on how to install our platform on their systems. Testing (Agile) and creating automation as needed as well as some scripting. Working with the end user when needed.

Authored and executed test cases for testing of Platform Architecture Components

Automated Platform Architecture test cases using TestNG

Tracked issues and release status with multiple tracking tools, such as Rally, Mingle and JIRA

Working with VMsphere/KVM and Red Hat Linux

Working on the JCvAS system testing both the MSE and BCS installs along with configuration and troubleshooting. JCvAS is an architecture that provides a Java-based Service Creation Environment (SCE) and Service Logic Execution Environment (SLEE), whose main goal is to enable rapid development, provisioning, and management of converged services. Also testing the refdb_command_tool which is used to manage service profiles, load reference data and manage reference database tables. This testing was Agile based with Test driven Development and Scrum-style management. Along with this Eclipse / Fitnesse was used to develop automated regression testcases. Using Rally to manage the scope of the work along with defects and testcases.

Working in a Quality Assurance group testing a Call Flow application dealing with Customizations to the Environment.Created, Executed and Tracked test cases from Detailed Requirements and Design including tracking of bugs that were found. Introduction to Agile / Rally.Installed systems and applied upgrades as needed from a testing point. Ran traffic and Stability flow to verify system.

Telcordia ( STS Consultant) Engineering Design Tool (NE) (9/2007 – 12/2008)

Working in a Quality Assurance group testing a .Net application dealing with Customizations to the Network Engineer tool. Created, Executed and Tracked test cases from Detailed Requirements and Design including tracking of bugs that were found. Working in a Quality Assurance group testing a UNIX / GUI application dealing with dispatching work orders coming from many different interfaces.

SAIC - JNMS Software Tester (12/2005 – 8/2007) ( Secret Clearance)

Created, Executed and Tracked test cases from Detailed Requirements and Design including tracking of bugs that were found.Tested a Network Monitoring/Management .Net system on both a Client/Server configuration and Standalone Laptop.Demonstrated software for Department of Defense representatives and other Military personnel.Installed and updated system from documented procedures to verify configuration and software fixes.

Software Quality Engineer -ISP– Rotator Support Services at Telcordia (10/2004, 2005)

Working with Call Processing software while creating and executing Test Plans. This was a UNIX based system and I was testing new enhancements using SQL, UNIX Scripts and Telephone software.

Telcordia Technologies, Piscataway, NJ 1/1988 to 3/2004

Software Quality Engineer - ASMS / Wireless Number Porting Worked with the SOA (Service Order Activation) side of the ASMS solution. Also part of the Manual Wireless Number Porting Team. This involves running scripts, analyzing data and reporting back the status. The other testing including writing/ executing and reporting on test cases as well as using SQL and TOAD.

Software Quality Engineer – NetCon Worked on the NetCon application. Network Configuration Manager is a product designed to provide a high value mechanized support tool for management of a company’s backbone transport, and access network. Responsible for testing the GUI and Security of the system. Also responsible for administering the test case tracking tool and attending both feature and requirement reviews. Worked to help achieve a SEI-CMM level 5 rating for the company as part of the test team.

Software Quality Engineer – CNAS, DBASII/AFM, INPAC & ISP Worked on the Carrier Pre-Select system (CSP) for eircom. This is a Client/Server WEB based system application. Mainly responsible for testing the GUI part with some FTP processing. Also tested the INPAC system which is also a Client/Server WEB based system with the WEB serve on one box and the database server on another box. Both these applications use Oracle for their Database. Tested the ISP release doing the MOC

and Call Processing work also. Part of my job also required that I test installations and documentation.

Software Quality Engineer - Wireless Quality Assurance Worked on ASMS/LNP tracking Y2K testing. Test responsibilities also include working with simulators to test out the ReSync part of the ASMS/LNP software. Other duties include being contact for quarterly metrics for ISP, using SQL, writing parts of the STTS as needed and attending various status meetings.

Lead System Tester for the AirBoss product. AirBoss involved a client/server environment and also used wireless technology to connect to the network. It is a Mobile Communications system combining Email, Paging and Web browsing in a wireless environment. Tested Environment failover within the system.

Software Quality Engineer - Working in the Change Management area. Responsible for Software release management under the MVS/XA environment. Both building out software as well as keeping track of the space used(DASD), interfacing with developers and users, maintaining the compiled code libraries, compiling release packages and shipping out software via tape and Ttran.

EDUCATION

5/96 -11/98 University of Phoenix, AZ

Bachelor of Science in Business Information Systems

9/83 - 8/85 Middlesex County College, Edison, NJ.

Associates in Computer Science.

9/81 – 5/83 Lancaster Bible College

VOLUNTEER EXPERIENCE

North Stelton Volunteer Fire Dept. - Firefighter

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