Support Representative Agent

NGANSOP NDONGO FRANCK-WILFRIED

status: Single

phone: 028*******

Email: **************@*****.***

Nationality: Cameroonian

Address: Diego Silang BRGY Ususan Taguig city

TECHNICAL SUPPORT REPRESENTATIVE

I am a technical support representative with experience, customer driven and bestowed with business intelligence. I also have communication & interpersonal skills, collaboration and computer skills, with a vision to enhance the growth of the institution; while improving on my knowledge and acquiring new skills for continuous development.

I am also perfectly bilingual, speaking both English and French languages eloquently. I can also write in both languages. I’m very friendly sociable and hard working.

DOMAIN OF COMPETENCE:

Ability to co-ordinate team efforts in order to accomplish laid KPIs

Ability to co-ordinate and design training programs and courses versus identified needs.

Customer/Client Focus.

Market Analysis and research capabilities

Planning and time management skills

Strong presentation/facilitation skills

Problem Solving/Analysis.

Teamwork Orientation & Organizational Skills.

Cross functional skills

ACADEMIC PROPFILE :

YEAR

CERTIFICATE

SCHOOL

2015-2016

CERTIFICATD’APTITUDE PROFESSIONNELLE

INSTITUT TECHNIQUE DON BOSCO

2017-2018

PROBATOIRE F3 (ELECTROTECHNIQUE)

INSTITUT TECHNIQUE DON BOSCO

2018-2019

BACCALAUREAT F3 (ELECTROTECHNIQUE)

INSTITUT TECHNIQUE DON BOSCO

PROFESSIONAL PROFILE:

Worked as a customer service representative in TELUS International Philippines for 1 year. ( TELECO ACCOUNT )

Also worked as a Technical Support Agent in TELUS International Philippines for

-Technical supports in companies

-Participating in all the sales force meeting, monthly meeting & regional meeting with digital partners & Orange staff.

Achievements:

Service center representative:

-Resolve issues of all work-in customers and companies (phone manipulation, unable to make or receive calls, industrial electrical appliances)

Achievements:

Customer Service Officer

Assist customers with routine account-related

Persuade and create planning in electrical appliances for walk-in customers and carry out field visit weekly for cooperate project creation.

Perform customer requested research

Perform companies’ advancement

Customer relationship management

Achievements:

WIRED MANY HOUSES in Cameroon

Waiting time for customers and provided clients satisfaction

SKILLS

Industrial technics

Good knowledge of Microsoft office, excel and internet

Good team spirit

Training

Customer insight techniques

Persuasive selling techniques

Speak and write French and English

Find solution

HOBBIES: MUSIC,

ONLINE RESEARCH, FOOTBALL; BELIEVE IN GOD ALMIGHTY.

REFERENCE: Available on demand

Contact this candidate