It Assistant Network Manager

Seeking challenging contract, training or long-term assignments with a technology driven

organization in Fault, Performance and Asset Management Solution Architecture, Service Assurance, Service Management and Delivery Management, Customer Support, Corporate Trainings and Technical Consultation.

Synopsis

A technocrat with 13 years of extensive experience in planning, testing, support, development, implementation, consulting, and management in tune with core business objectives including risk management, effort/ time estimation.

Deployment of IBM Tivoli Suite of products as well as in implementing different end to end Tivoli FCAPS and MoM architectures involving implementation of multiple IBM Tivoli/SCAPM/SCALA/NOI modules including onsite experience at multiple client locations.

Rich service assurance and delivery management experience in Banking, Telecom, IT Infrastructure and Medical Domains

Good understanding of Networks (Components, Types, Protocols and Topology) and Telecommunication concepts, eTOM, FCAPS, OSLC, ITIL/ITSM, TOGAF, SOA, OSS, BSS etc.

Instrumental in defining escalation / response / resolution time for reported problems on the basis of criticality, resolving support / operational issues.

Thorough understanding of the Development process with proficiency in mapping Business Requirements, Technical Documentation, Application Design, Development and Troubleshooting for Information Systems Management.

Experience in multi-vendor / multi-technology integration to Service Now ITOM

Extensive experience in implementing HA for all Tivoli products, 2-Tier, 3-Tier, DB2 High Availability Disaster Recovery, Clustering, Load Balancing, Virtual IPs, Service Desk integrations, custom Gateways and Probes, DB Table Replications, Dashboards and Reports design, DASH console integrations, custom procedures, automations, policies, scripts, UIs and APIs. Skill Set

~ Project Management ~ Metrics Tracking & Reporting

~ SLA Administration/ Compliance ~ Change Management

~ Performance testing ~ Database administration

~ Network/ Server Configuration ~ Service Management

~ Security Administration ~ Process Management

~ Tools Administration ~ Syslog & Log management

~ Application Performance Management ~ Customer Service

~ Expansion/ Growth Initiatives ~ Team Management

~ Business Continuity Planning ~ Quality Control/ Quality Assurance

Planning, designing, testing, deployment, integrations, maintenance and technical support of Tivoli Fault Management solutions, primarily Netcool/ITM suite of products and Service Now ITOM

IBM Advanced Certified Deployment Professional and external trainer on IBM Tivoli/Netcool/Smart Cloud products.

Proficient in Tivoli Suite of products like Netcool Omnibus, NOI, Impact, Universal and Vendor Specific Probes/Gateways, Netcool Operations Insight, Log Analytics, Application Diagnostics, Webtop/GUI, Impact, ITM, ISM, ITCAM, ITNM, Cognos, TCR, Jazz/DASH, TBSM, TADDM, TSM

,etc

Relevant Certifications

The Open Group TOGAF 9 Certified Enterprise Architect

ITIL Foundation v3 (EXIN -101)

IBM Certified Database Administrator – DB2 10.1

IBM Certified ADP - IBM Service Management Network and Service Assurance V5

IBM Certified Advanced Deployment Professional - ISM Next Generation Networks 2009

IBM Certified Deployment Professional - Tivoli Storage Manager 5.5

IBM Certified Deployment Professional - Tivoli Netcool/OMNIbus V8.0

IBM Certified Advanced Deployment Professional - Tivoli BA Management Solutions

IBM Certified Deployment Professional - Netcool Core 3.0

IBM Certified Deployment Professional - Netcool Core 2.0

IBM Certified Deployment Professional - Impact 7.1

IBM Certified Deployment Professional - TBSM 6.1.1

IBM Certified Deployment Professional – ITM 6.2.3 Experience Chronology

WE Telecom (Independent Contract via Insight, Mar’18 – Nov’21 ) Netcool SW Specialist

Sub-Contractor of Insight, Egypt for client - WE Telecom to identify, formulate and document business requirements and was actively involved in working on Enterprise Management Tools as Senior Tools Specialist using IBM Tivoli Netcool and NOI product suite for WE Telecom. He was involved in the Administration, Support, Enhancement and Service Management of the client systems, servers and applications.

Development of many real time self-service Dashboards and Reports (Custom Historical Reporting User Interface Portal, SMS Notification Database Portal, Alert Details Dashboard, Event Rate Trend Analytics dashboards for Huawei, Nokia etc.) using IBM JazzSM DASH to display the various live and historical event analytical and functional metrics of the client’s infrastructure.

Used data and process modelling techniques to create clear system specifications for the design and development of system software. He also participated in the test plan development process before Unit, System Integration, and User Acceptance testing, by working collaboratively to develop test cases, scenarios, and specifications that assess whether the system satisfies all of the business requirements.

Design of various Impact polices, DB2 custom tables and views, triggers and Syslog, SNMP, CORBA probes rules parser design, development of custom dashboards using UI Data Provider Policy Actions, DASH wires, context launches and transformations, Input and Output parameters from Impact Policies via REST UI Data Provider, and custom and Out of the Box widgets from Tivoli Widgets Library (Tree, Table, List, Graphs, Charts, Input Form, Button Widgets etc.) .

Involved in the event normalization and enrichment use cases like development of many Netcool Impact Correlation policies for multiple complex Correlation scenarios for a variety of event types from different OSS and actively involved in Unit/SIT/UAT Testing for all the Netcool impact policies for those Correlation scenarios. Infosys, Bangalore (Contract via Santane InfoTech, Jun’17 – Dec’17) Lead Systems Consultant

Highlights

• Lead Systems Engineer: Next G Operations - Tech Solutions and Infrastructure for Visa, USA

• Integration of Webhook application with Netcool via Message Bus Probe

• End to end integration of Netcool with Service Now application

• Development of Maintenance Window and Mute Web Portal via Impact and CGI/Perl

• Installed and configured Socket, Email, EIF, Syslog and SNMP Probes

• Worked on Designing and developing views, filters, maps in Webtop

• Installation and configuration of NOI for client POC purposes. Deloitte, Hyderabad (Dec’14 – May ’17, contract via Shell InfoTech) Tivoli Senior Consultant

• IBM Smart Cloud and Tivoli Senior Consultant for eHealth, Ontario

• Development of Middleware Application Performance Dashboards and Reports (Instance utilization, Events, HTTP Connections, System, Service Summary, Transaction Tracking, Clinical Domain Performance etc.) using SCAPM suite of products like ITM SCAMP,TEPS, TEMS (RTEMS AND HTEMS), ITCAM for Data Power, ITCAM for SOA, ITCAM for WAS, ITCAM for IIB, ITCAM for WRT/RRT,I TCAM for MQ, ITCAM for Linux, NOI, ITCAM for Application Diagnostics, ITCAM for MS SQL, Oracle/DB2, VMWare VI Agent, TSM Agent, Warehouse Proxy, Summarization and Pruning Agent, Universal Agent TCR 3.1, TBSM 6.1 and IBM Tivoli DASH 1.1.0.3 for Integrated Management Framework (IMF) as applied to the HIAL (Health Information Access Layer) of the client’s infrastructure

• ITM situations, Impact polices, DB2 views, Data mart layer design, ETL packages, triggers and Syslog, EIF, JDBC probes rules parser design

• Development of custom dashboards using UI Data Provider Policy Actions, DASH wires, context launches and transformations, Input and Output parameters from Impact Policies and custom and OOB widgets from Tivoli Widgets Library (Tree, Table, List, Graphs, Charts, Input Form, Button Widgets etc.)

• Development of Deployment and Operations guide, Logical Application Design and Physical Data/Technology Design documents for building the Health Information Access layer using SCAPM products for eHealth Ontario

Nokia Siemens Networks, Chennai (Jan’13 – Dec’13)

Senior Solution Specialist

Highlights

• Senior Development and Test Specialist for NSN’s Umbrella Fault Management (UFM) Team handling multiple customer’s like Nextel (Latin America), Bharti (India, Africa) and Vodafone(India)

• Installed and Configured ITNM IP Edition 4.1. Have hands on experience on SNMP Discovery, Collectors and Network Views.

• Development of perl csv collectors, xml/csv parsers and poll policies for retrieving and enabling automated topology discovery and RCA for EMSs like Motorola iDEN OMC-R, Ericsson OSS-RC and Huawei M2000

• Actively involved in Development and Unit/SIT/UAT Testing for all the Netcool impact policies for 2G and 3G Correlation scenarios and manual/auto-ticketing with PT4/Remedy in UFM

• Actively involved in writing and executing High Availability Test Cases for all UFM IBM Tivoli Components (Object Server, Probes, ITNM, TDW, TCR, Cognos, Gateways, TIP etc)

• Part of the Performance Testing Team performing end to end load testing of the UFM components.

• L3 Support for UFM LAT for Nextel since June ‘13 Barclays Capital, Pune (Contract via Magna InfoTech, Oct’11 to Dec’12) EMT Specialist –L2 (C2H)

Highlights

• Actively involved in working on Enterprise Management Tools as Senior Specialist using Netcool, HP OVO, Nimbus, SCOM, Ganglia for Barclays Capital, UK

• Replaced many IBM Tivoli Probes (Syslog, SCOM, VPO, NNM, GLF etc) and Gateways (Remedy, HP Service Center, Service Now, Reporter etc) with custom Perl scripts serving the same purpose.

• Automated heath checks, measurements, notifications and routine administrative tasks via Perl/shell scripts

• Created Perl/CGI scripts for housekeeping, archiving, service view models and front end for many routine EMS admin tasks

• Deployed and configured Netcool/portal for single sign-on to Webtop, Reporter, Precision and Solarwinds application.

• Developed Probe Rules for new devices and integrated into Netcool knowledge Library. CGI, Bangalore (Mar’10 to – Oct ’11)

Senior Software Engineer

Highlights

• Worked as a Senior Software Engineer as a part of CSB Tier 3 Dept of CGI for Bell, Canada

• Designed and Implemented the entire self-monitoring solution for the managed servers using IBM Tivoli Monitoring 6.1, Tivoli EIF probe and Omnibus 7.2

• Involved in SIT testing with real network elements, simulators and creating real time test case traceability matrices.

• Installation and upgrade of Netcool Omnibus, IBM Tivoli Monitoring products, EMC Smarts and patches.

• Significant role in deployment of new Telecom Operational/Business Support Modules, Next Generation Fault Management and monitoring facilities for multiple business units of Bell Canada.

• Integrated Netcool Omnibus with Tekelec Eagle STP, Marconi MV38, Socket(AUC and MLR), eHealth, Huawei T2000, Netact Global Reporter 5.1, SolarWind, MRTG, TEC, Sun MC, Tivoli Netview, PVCOARS, ANDA and Canoga Perkins.

Worked on monitoring Netcool alarms, probes, developing probe rules to enrich events. Nokia Siemens Networks, Australia/Chennai ( Apr’09 – Feb’10) GNSC Engineer -OSS

Highlights

• Onsite experience at Vodafone, Australia for 1.5 months to attend alignment meetings between local Nokia Siemens Networks (AU) operating departments and client.

• Administered & extended L3 support of Telecom OSS Tools including IBM Tivoli Netcool Suite, HP Open View Operations, and Oblicore Guarantee 6.1 for Vodafone Australia.

• Extended first level support of other OSS Tools like Nokia Netact, Netact Global Reporter, SoM, AIMOS, Netbackup and Ericsson OSSRC implemented for Vodafone Australia.

• Attended on the job training for Australian managed equipment (including Netcool, HP OVO and Oblicore) and process/ procedure creation to assist inter-working. Technical Skills:

• IBM Tivoli Netcool OMNIbus v7.0 to v8.1; Webtop v2.0, v 2.1, v2.2; Enterprise Portal v2.2, Smart Cloud APM, IBM Tivoli Monitoring v6.2, v6.3; Impact v 4.0.2, v5.1, v6.1, v7.1; Tivoli Business Service Manager v 6.1.1; Cognos, Tivoli Netcool Reporter v2.0,v2.1; ISM v2.4; IBM Tivoli Network Manager v3.7, v3.8, v4.1 ; IBM Tivoli Common Reporting 2.2.1,3.1, Jazz SM/DASH 1.1.0.3, ITCAM for SOA, WAS, Data Power, IIB, RT and Tivoli Data Warehouse 2.1, Netcool Operation Insight 1.3.1, IBM Tivoli Composite Application Manager(s) etc.

• Microsoft System Center Operation Manager 2007 R2; NimSoft NimBUS 3.50; Tivoli Storage Manager v 5.5; Java,Unix, X-Windows, OpenSSL, PL-SQL, HTML, CSS; SSL, NFS, NIS, IPv6, NTP, VPN, HTTP, SMTP, LDAP, SNMP, TCP/IP, UDP/IP, SNMP, 3GPP, MiddleWare, Ethernet, CORBA, RPC, 802.1q, VLAN, X.509, ssh, secsh, Jenkins, RunDeck, Sharepoint

• Good understanding of Perl, CGI, SOAP,REST, Python, bash, Bourne shell, Assembly Language, Ant and Shell Scripting, Oracle 9i, 10g,GIT, Perforce, Maven, OpenStack, JIRA

• SQL 2008, 2005, 2000; RedHat Linux, Linux, Unix, Solaris, HP-UX, AIX, True 64 Unix, Microsoft Windows NT, Microsoft Windows 2000/2003; RCS,CVS, Mail Server, Sybase,, ssh, NIS, NFS, ethernet, NTP, logical volume manager, cron, Subversion, Apache

• Basic knowledge of RESOLVE, Netcool Proviso, TADDM, TNSQM, EMC SMARTS, SCOM, HP BAC, BMC Remedy(MMIS,ITSM &CM), HP OVO, HP NNM, HP OVPI, HP Unified Correlation Analyzer, Dell Open Manage, Dell IT Assistant, Cyber Ark, HP SIM., CA Service Desk,SUN and HP LOM, Nokia Netact Suite, Vodaterm, Erricsson OSSRC, Citrix, Oblicore, AlarmPoint, UMTS, UTRAN, Concord Reports, Business Objects, Dynamic Reporter, Informix Metrica, Tekelec Eagle STP, Marconi MV38, Whatsup, Kiwi-Syslogd, SoM, Veritas NetBackup, etc.

• NMS/EMS Integrations with NETCOOL:

HP NNM, HP OVO, HP OVPI, MS SCOM 07, BMC Remedy, RESOLVE, Unicenter, CA Service IT, CA eHealth, CA NetQoS, Cisco MARS, Lancope Stealth Watch, AS400, Ciscoworks, Cisco Airspace, Oracle Enterprise Manager, Optivity Telephony Manager, Net Forensics, TSM 5.5, BladeFrame, DellOpenmanage, Enlighta, Net Sys, Monitor IT, GSX, IBM Maximo, Entuity, Nokia Netact 3GPP 5.1, EricssonOSSRC 5.3, EricssonOSSRC 3.1, Tekelec Eagle STP, Marconi MV38, Socket(AUC and MLR), eHealth, Oblicore 6.1, Juniper, T2000, Netact Global Reporter 5.1, SolarWind, BMC Patrol, MRTG, TEC, Tivoli Framework, Tandem, Sun_MC, Tivoli Netview, PVCOARS, ANDA, Canoga Perkins, Net-SNMP, Nimbus, HP Service Center, MyMO, Autosys, Ganglia, Service Now, HP Service Center, RTView, Ganglia, PT4, Motorola iDEN OMC-R, Huawei M2000, Skada, IBM Data Power, • MARS, Optivity Ne VPI, Sys Lancope ESXi Monitor Tele MS etc. SCOM hony Stealth IT, Manager, GSX 07, Watch, BMC, IBM Net Remedy, AS400, Maximo, Forenscs Ciscoworks, Unicenter, Entui, TSM y, 5.Nokia CA Cisco 5, Service BladeFr Netact Arspace, IT, me, 3GPP CA Oracle DellOpe eHealth, 5.1, Enterprise EricssonOSSRC manage, CA NetQoS, Manager, Enlighta Cisco 5.3 Academic Credentials

• Post Graduate Diploma in Information Technology from Symbiosis, Pune with 65% aggregate

• Bachelor of Technology in Electrical and Electronics Engineering with 64% aggregate from TKM College of Engineering, Kerala University (2003 - 2007)

• 12th from Mar Thoma Residential School, India in 2003 with 80%

• 10th from Mar Thoma Residential School, India with 89% Trainings Attended

• Oracle Certified Professional -9i from SQL Star, Delhi

• Advanced Perl and Shell Scripting from Lynus Academy, Chennai

• Intensive Core Java from ZiLogic Systems, Chennai

• C, C++ from SSI Ltd, Kerala

• Netact OSS 5.1 L1 and L2 training from NSN Bangalore

• TOGAF Enterprise Architecture training from CC&C Solutions Trainings Delivered

Part time trainer on IBM SCAPM/Tivoli/Netcool Suite of products and delivered many internal and external trainings on:

• TN035GIN IBM Netcool/OMNIbus 8.1/7.4 Administration and Maintenance

• TN044-LIN IBM Tivoli Netcool/Impact 6.1.1 Administration and Implementation

• TN045GIN IBM Tivoli Netcool/Impact 7.1 Administration and Implementation

• TN600IN IBM Netcool Network Management 9.2 Fundamentals

• TN045GIN IBM Tivoli Netcool/Impact 7.1 Administration and Implementation

• TN025GIN IBM Tivoli Netcool/OMNIbus 8.1 Installation and Configuration

• TOD27GSIN IBM Tivoli Netcool/OMNIbus 8.1 User

• TOS86GSIN Using Jazz for Service Management Dashboard Widgets with Netcool/Impact Data

• TOS57G IBM Tivoli Monitoring 6.3 Fundamentals

• TN324GIN IBM Tivoli Network Manager IP Edition 4.1 Operations and Administration

• TOS81GSIN Jazz for Service Management Advanced Dashboard Implementation

• TOS56GWIN Jazz for Service Management Reporting Service Fundamentals (WBT)

• TOD33GSIN Using Jazz for Service Management Dashboard Widgets w/ TBSM Service Data

• TOS86GSIN Using Jazz for Service Management Dashboard Widgets with Netcool/Impact Data

• TOS82GSIN Using Jazz for Service Management Dashboard Widgets with Netcool/OMNIbus Data

• TOS87GSIN Using Jazz for Service Management Dashboard Widgets with Tivoli Monitoring Data

Personal Details

Email *************@*****.***

Contact (mobile ) +91-888*******

Aadhaar Number 296*-****-****

Passport Number P9541734

Passport Expiry 7th May 2027

Date of Birth 27th October 1985

Current Location Bangalore, India

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