Freight Manager Associate
Resume:
Kenneth Hyde
Empathic Customer Service Rep/Creative
Cottonwood, AZ 86326
*************@*****.***
** + years customer service experience ranging from food service to market research as well as home services and retail. 6 years as owner/operator of landscape/ home services business. 4 years as department head in a busy retail environment. excellent communication skills with the genuine empathic nature required to handle difficult customers as well as retain loyal ones., Creative problem solver who leads by example encouraging a team mentality. Known for crossing the aisles in Retail, as a department head I encouraged my associates not to be afraid to help in other departments as it's not only an opportunity to learn new skills, but also essential to build an effective team and increase customer satisfaction. I fostered interdepartmental communication and implemented a communication log in my own department. Updated weekly with
expectations, recognition, as well as company news and classes/event calendar. Drove sales through creative marketing, trending sales figures and providing excellent customer service both in the aisles and on the phone. As a key carrying manager, I often served as Closing Manager on Duty.
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Owner/Head Creative
The Shamanic Scribe - pyrography, calligraphy, illustration, sculpture and more - Cottonwood, AZ March 2020 to Present
Independent artist/poet/free thinker and empath. Perpetually exploring new artistic mediums and eternal student of all things artistic, esoteric, arcane, and apocryphal. Creating original and custom pyrography, Illuminated calligraphy, jewelry, carvings, sculpture, poetry, music, and illustrations.
Eclectic, anachronistic art rooted in mysticism, symbolism, and shamanic Vision questing. Walking sticks, wands, scrolls, plaques, jewelry, paintings, sculpture, word smithing and music are my constant pursuits and passion.
WOULD YOU LIKE FRIES AND A COKE WITH THAT?
Customer Service Representative
24-7 Intouch - Mesa, AZ
June 2021 to December 2021
Provided Customer service for Nike from home office. Plumbing Supervisor
Home Depot - Payson, AZ
February 2018 to March 2020
Lead team of six associates while overseeing plumbing department duties including customer service, on-hand stock accuracy and inventory management
• Partner with store management to be prepare for store sales events and manage incoming freight
• Provide reviews twice yearly for all plumbing associates while also supporting
• Teach, coach and train new staff in plumbing and store policies and procedures while providing excellent customer service
• Produce weekly sales report and communicate with management to help increase sales Freight Manager
Home Depot - Payson, AZ
February 2018 to March 2020
Supervised unloading of trucks and stocking of inventory while ensuring freight accuracy
• Oversaw bill of lading
• Supervised and trained team of 12 associates in safe use of equipment and freight policies and procedures
• Quickly and accurately stocked product on shelves Freight Associate
Home Depot - Payson, AZ
December 2014 to August 2015
Sorted and stocked freight
• Used necessary equipment to put overstock into overheads
• Received, unloaded, and stocked 10-20 thousand-piece trucks nightly. Owner/Operator
K&S Home Services - Payson, AZ
January 2009 to December 2014
Irrigation installation, maintenance, repair
• Commercial and residential landscape design, installation, and maintenance including hardscape
(retaining walls, drainage, et
Shop Foreman/ Production Manager
Ironhorse Signs - Payson, AZ
January 2003 to January 2008
Oversaw production of variety of signage, provided;, performed installation of vehicle graphics, proofread copy and verbiage of signage or graphics and confirmed with customer.
● Helped with field installation of lit and unlit business, community, and traffic signs. Education
Graphic design
Denver Business College - Mesa, AZ
March 1989 to November 1990
Skills
• Skills customer service
• forklift operator
• inventory management
• Market Research
• Written Communication
• Interpersonal Communication
• Team Management
• Time Management
• E-Learning
• Teaching KEN HYDE -
• Graphic Design
• Illustration
• Typography
• Adobe Illustrator
• Irrigation
• Hardscape
• Forklift Operator
• reach truck operator
• Order Picker Experience Links http://linkedin.com/in/kenneth-hyde-9b34011b6
• Branding
• Photography
• Layout Design
Contact this candidate