Customer Service Operations Analyst

Sam Babalmorad

Management Professional

***.****@*****.*** • 720-***-****

LinkedIn URL • Englewood, CO

Dedicated operations analyst, workflow supervisor, and effective leader; thrives in dynamic, challenging, and fast-paced professional environments. Instrumental in supervising and managing staff, as well as implementing standardized procedures for streamlining procedures and achieving organizational objectives. Excellent interpersonal skills, with expertise in interfacing with customers, building relationships based on trust and rapport and formulating solutions to address their problems. Assertive and enthusiastic with extensive knowledge of process improvement and an unsurpassed work ethic. Demonstrated ability to recognize and implement scalable and practical process excellence improvements to increase efficiencies at all levels and across various cross-functional teams. Articulate communicator and strong problem-solver with excellent time management skills, focused on building relationships and synergy across business line to drive positive change.

Areas of Expertise

General Management

Operations Management

Customer Service

Business Development

Policies & Procedures Compliance

Time Management

Project Management

Process Improvement

Team Building & Leadership

Professional Experience

S & Z Autos, LLC 2006 – 2020

Automobile Dealership Owner and Manager

Hired, trained, and coached staff members with keen focus on attaining designated outcomes in efficient manner. Administered overall operations on daily basis, while ensuring compliance with defined standards. Managed back-end and organization of point of sale systems through execution of best practices.

● Devised and executed robust promotional and marketing strategies for consistent business growth.

● Achieved maximum customer satisfaction and retention by cultivating positive working environment and resolving customer issues in timely manner through appropriate resolution. Additional Experience

Job Title American National insurance company

Job Title MINISCRIBE

Job Title Translogic, Baxa corporation, IBM, Management solutions. Local Number Portability Manager AT&T

Freelance Website Builder

Inspect and Troubleshoot IQ Panels Translogic Corporation. Visual Inspector /Manager in the Hard Disk Drive Division MiniScribe Corporation. Longmont, CO Point of Sale (POS) Technician Management, DTC, Denver Tech Center. Education

Bachelor degree in Computer Science Metro Politan state University of Denver Colorado Computer science Bachelor degree in Chemistry Iranian National Oil company. Iran Ahvaz Associate degree in Electronics Arapahoe Community College, Littleton Co Technical Proficiencies

HTML CSS WordPress woo commerce shopping cart Languages

English Farsi

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