Desk Assistant Customer Service

Andrea Shahan

** ****** ****** **, **** De, *****− (302))-310-3582–

**************@*****.***

Experience Engineering Production Technician - Composites USA-North East, MD December 2021 - Current

● Creates routers for workers using MS Suite, performs daily walk around to inspect the progress of jobs.

● The ability to be flexible and multitask on different jobs.

● provided great customer service to customers

● Can provide and assist with scheduling meetings while staying organized.

Trace Analysis Technician -Ametek- Newark DE, 19702 January 2020 - June 2020

● Documented and recorded work instructions for equipment

● Organized and filed important paperwork need for working with dangerous chemicals.

● Worked with MIcrosoft word and Excel with creating work instructions for employees following safety guidelines.

● Reliable and flexible with scheduling

Sales Associate- Alex and Ani- Newark, De 19702

October 2019- January 2020

● Maintained high standards of customer service during high-volume, fast-paced operations.

● Verified that all needs have been met for the customers.

● Keep records of the customers who had accounts with the company.

● Followed loss prevention protocols,

Front Desk Assistant - St. Georges Technical High School - Middletown DE August 2017- May 2018

● Answered The phones, spoke with parents, and teachers

● Filing absent notes and other student informations.

● Had to buzz in parents and staff into the building.

● Ran errands and even pulled students from class to come to the office.

● Was in charge of dispensing supplies from the supply closet. Receptionist - Sports Car Service - Wilmington De

January 2016 - August 2017

● Answered the phones, and scheduled appointment dates and pick up times for vehicles.

● Created and filed customer invoices while also handling customer payments for work done to their vehicles.

● Filed receipts and other paperwork for tax purposes

● Spoke with technicians about available work, and assigned them their jobs.

● Ordered supplies and parts for the company

● Scheduled appointments for customers to have their car serviced.

Education St. Georges Technical High School –Middletown, DE, 19709 Graduation 2018 - Distinguished Honor Roll

Universal Technical Institute -Exton, PA, 19882

Graduation 2020

Potomac State College (West Virginia University) - Keyser, WV 26726 Currently attending online - Graduation 2023

Extracurricular

Activities

● Delaware Youth Advisory Council December 2015 – 2018

● St. Georges Technical High School Student Council September 2016 – June 2017

● SkillsUSA Leadership Competition January 2015 – 2018

● Defensive Driving Course- 2019

2 Andrea Person

114 W. 38th St, Wilmington, De 19802 – 302-***-**** – **************@*****.***

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