Code 10 Customer Service

CURRICULUM VITAE

OF

THOKO ALECTIA NKOSI

PERSONAL DETAILS

Surname : Nkosi

Name : Thoko Alectia

Date of Birth : 02 November 1980

ID number : 801**********

Nationality : South African

Address : 73 Ncala Section

Katlehong

1431

Contact no. : 076*******\ 073*******

Home Language : IsiZulu

Other Language : English, Sotho, isiXhosa and Sepedi

Driver’s license : Code 10

FORMAL EDUCATIONS

TERTIARY EDUCATION

Institution : Ekurhuleni West Collage

Year : 2018

Course : Early Childhood Development

Corse completed : Level 4 Certificate

Subject Done : Early Childhood Development

: Learning Psychology

: Art and Science of Teaching

: Human and Social Development

: Life Orientation

: English

: Mathematical Literacy

Institution : Wholesale and Retail SETA

Year : 2008

Course : National Certificate in Retail and Wholesale

: Processes

Course completed : Level 2

SECONDARY EDUCATION

Institution : Mpontsheng Secondary School

Highest Grade Passed : Grade 12

Year : 2000

Subjects : Isizulu HG

: English HG

: Economic SG

: Accounting SG

: Business Economic

EMPLOYMENT HISTORY

Employer : Milady’s Store

Job title : Store Associate

Duration : 2005 – 2014

MAIN RESPONSIBILITIES

Cashier

Account department

Customer Service

Stock taking

Administration

Employer : Okwethu Funeral Service

Job title : Receptionist

Duration : 2002-2003

MAIN RESPONSIBILITIES

customers information

answering calls

filling

Employer : R.P Maphanzela Primary School

Job title : Extra School Support Program Supervisor (ESSP)

Duration : 2015

MAIN RESPONSIBILITIES

Teacher assistance

Helping learners with homework

Soul Buddies Facilitator

Leading and supervising my colleagues

Librarian

Employer : Sunshine ECD Center

Job title : Grade R practitioner

Duration :02- 2019 to date

Main Responsibility

Develop and enforce routine

Maintain a safe and comfortable environment

Plan and implement lessons

Developing learners social, emotional, physical and intellectual

SKILLS

Customer service

Good interpersonal and communication skills

Listening skills

Team working skills

Problem solving and leadership skills

REFERENCES

Name : Anna Modise

Relationship : Store manager

Contact : 011-*******/073700646

Name of Company : Okwethu Funeral

Relationship : Mr Hector M Matsheke

Contact : 083-**-**-***

Name : R.P Maphanzela Primary School

Relationship : Thoko Xaba/Deputy Principal

Contact : 078142727/060*******

Name : Ms Ratana Mogano

Relationship :Centre Manager

contact : 011-***-****/064-***-****

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