Customer Service Vice President

Location:

Posted:

February 16, 2022

PATRICIA LANIGAN

TUCSON, ARIZONA 85704

*********@*****.***

EDUCATION

St. Josephs Commercial H. S.

Regents Business Diploma

WORK EXPERIENCES

BEAR, STEARNS CO. NYC

March 1973 – 2000

Vice President

Supervised over 200 financial representatives.

Purchased and sold securities.

Research for high-net-worth individuals and their portfolio.

2001 – 2013 Semi Retired – travelled

TTEC – Phoenix, Az

July 2014 – October 2019

HYUNDAI

Delivered excellent customer service to clients with reference to their Hyundai ownership.

Resolved issues pertaining to warranties, vehicle maintenance, lock outs and theft.

TMOBILE

Assisted customers with the purchase and upgrade of T-Mobile products.

Handled inquiries and resolved technical issues.

INTUIT QUICKBOOKS

Handled all chat/inbound/outbound calls from customers looking to purchase a program for their

business.

Suggested programs designed to assist their specific industry.

Set up program to allow them to accept payments from credit/debit cards.

HEALTHY PAWS PET INSURANCE

Coordinated sales for pet insurance.

Acted as liaison between the pet parent and their vet when medical issues arose.

Facilitated the prompt disbursement of the pet parent’s reimbursement for any claims that

were filed for their pet.

De-escalated complaints.

REFERENCES Upon request