Customer Service Representative
Resume:
My Abilities: Able to multitask, troubleshoot computer systems, answer phones and route calls to the appropriate party. I can type 40 wpm. I strong written and verbal communication skills and am a team player.
Experience
TELUS
3450 Ingleside Blvd
North Charleston, SC
I was a CSR for Barclay’s Bank. I took calls from customers who had alerts on their card. I verified their transactions with them. If the charge or charge attempt was valid, I would remove the hold. If it was not good, I closed the card and sent them a new one. I some situations I had to get other departments involved to resolve the concern for the customer.
September 2021 to the present
IQor
8440 Dorchester Rd.
I provided phone support for a home services company.
I provided chat support for a leading big box retailer. I provided inbound support for a pest control company. I provided outbound support for a home warranty company.
March 2020 July 2021
Alorica
Alorica 4275 Bridgeview Dr.
Customer Service Representative
I took inbound call for utility companies. I did works orders and assisted customers with credit related calls. I dispatched emergencies orders for a gas company.
March 2017 March 2020
Caregiver
Caregivers Unlimited May 2016 to December 2016
2005--2016
I provided full-time caregiving to my husband who had Alzheimer’s disease.
Technical Support Analyst
Sutherland Global Services, Rochester, NY
2003-2005
I took inbound calls and provided computer users a resolution to their software and hardware issues.
I supported Windows NT and Windows XP along with Microsoft Office.
I used the customer support database to document call and resolution provided.
I made follow- up calls with customers to check and see if the problem was resolved or if they needed further support.
Education
Bryant and Stratton College
Rochester, NY 14623
1994-1996
I majored in Computer Management Systems and Medical Office Management. AAS Degree
Lisa J Fox
227 Moon Dance LN
Summerville, SC 29483
***********@*****.***
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