Customer Service Office Assistant

Ryan J. Marr

Washington, DC ***** 202-***-**** *******@*****.***

PROFESSIONAL SUMMARY

Focused Electrical Apprentice who daily develops a foundation in power systems, automation, and controls, while gaining an in-depth understanding of control and power-delivery systems. Exposed to the development of technical studies and investigations of electrical. EDUCATION

Penn Foster College, Scranton, Pennsylvania Diploma Received 2021 Electrical Course Trade

Purdue Global University, Washington, DC 2018- present Bachelor of Science

Psychology, Applied Behavior Analysis

Friendship Collegiate Academy, Washington, DC Diploma Received June 2016 General Studies

Academic Achievements: Honor Roll, Dean's List

WORK EXPERIENCE

MC Dean (40-50hr/week) Aug 2020 - present

Electrical Apprentice Tysons, VA

● Collaborates with master electricians and/or journeymen to complete assigned duties on time and above expectations.

● Identifies, analyzes, troubleshoots, and assists with repairs of equipment and electrical faults.

● Reads blueprints to complete electrical installations and carries out various maintenance duties.

● Uses electrical tools to assist and install electrical components

● Pulls wires, while running, and bending conduit, with hand benders.

● Works with man lifts, scissors lifts, bucket trucks, trenchers, and heavy equipment

● Installing/maintaining cable trays, fixtures, and electrical components such as fittings, J-boxes, panels, light fixtures, and temp power components.

● Executes daily operations of preventive maintenance on electrical panels, motor controls, and switch gears

● Maintains equipment logs for electrical materials and prepare purchase orders for future jobs

● Record performance problems, repairs, calibrations, and tests M-NCPPC (30hr/week) Aug 2019 - present

Customer Service Representative Landover, MD

● Provides direct support to the Facility Director.

● Intercepts phone calls.

● Prepare and submit cash management records and financial reports.

● Sales memberships to clients based on expressed client needs.

● Develop, plan, coordinate, and schedule course and special events for youth, adult, and senior participants

● Collect and deposit revenues.

● Assist with timecards.

● Process invoices for contractors.

● Monitor facility for safety and cleanliness.

● Maintain administrative records.

● Respond to questions or address complaints from patrons and staff.

● Prepare posters, signs, calendars, and schedules used in promotions of events.

● Verify and admit patrons to the recreation facility.

● Prepare Cost Recovery spreadsheets

VMS COMSOURCE (40-50hr/week) June 2020- August

2020

Certified Cable Technician District Heights, MD

● Install, repair, and maintain cabling internet and television services for residential and business customers.

● Install feeder lines that provide cable access to homes and businesses, laying ground cable, and setting up associated equipment for customers.

● Calibrated monitor program and troubleshooted devices following installation.

● Assured TVs received proper signals and good picture quality.

● Installed satellite TV systems in residences and businesses.

● Placed copper and fiber cables for voice and data systems indoors and outdoors.

● Set up and monitored testing of new and improved components.

● Read meters, test lines, and climb ladders to gain access to cable cords.

● Certified Cable Technician

Safelite AutoGlass (32hr-40hr/week) Dec 2019 - May 2020

Certified AutoGlass Technician Capital Heights, MD

● Replace Windshields, Door Glass and Back Glass

● Maintained accurate records of vehicles and customers for insurance payment

● Accurately performed pre-work inspections on vehicle

● Maintained and coordinated relationships with customers to create retention of business

● Repaired windshields glasses

● Certified Auto Glass Technician

Lowe’s (20hr-30hr/week) Jan 2019 - Jan 2020

Merchandising Service Team Kettering, MD

● Build lighting displays and stock products.

● Service store aisle and bays.

● Gather data and service store fixtures.

● Repair Lights

DC Ground Work (20-30hr/week) June 2016- Jan 2019

Crew Member NorthEast, Washington, DC

● Worked as a team to efficiently move several pounds of trash in litter traps along the Anacostia River to better serve our community.

● Acted as team leader to collect data on specified daily objects.

● Guide and teach groups of youth knowledge of our environment.

● Worked with large groups of children to teach them about the Anacostia River for their daily projects. Jamba Juice ( 40hr/week) September 2016- May 2017

Team Member/Boost Captain Union Station NE, Washington DC

● Stock shelves and take inventory on store item

● Lead team on the floor while answering phone calls and giving great Customer Service SEED Public Charter School (40hr/week) Seasonal Position Campus Operations Crew SouthEast, Washington, DC

● Prepared and organized SEED Public school for the upcoming school year.

● Assisted Housing Services staff in responses to students concerns

● Repaired/replaced damage furniture

● Escorted vendors through various halls

● Maintained inventory control

● Developed a working knowledge of school resources

● Assisted with annual activities such as hall closing and opening

● Provided administrative support to office and other duties as assigned

● Painted the facility

● Hang lighting fixtures

● Install receptacles

● Pull wire

● Work along side electricians

● Build race ways

Union Market (20-30Hr/Week) November 2015 - July 2016 Office Assistant NorthEast, Washington, DC

● Provided administration support through managing and directing calls, organizing office documents, scheduling meetings, conducting research for office leadership, and completing data collection. SKILLS/CERTIFICATIONS

Technical Skills: Microsoft Office (Word, Excel, Powerpoint, Outlook), GoogleDocs, & Firefox Professional Skills: Reception & Office Administration (Phones, Filing, Scheduling, Arranging Travel), Customer Service, Stocking & Inventory

Certifications: Certified Auto Glass Tech, OSHA10/30, Cable Tech, RecTrac Global Sales, RecTrac House Holds, Arc Flash, First Aide, Certified Pool Operator EXTRACURRICULAR ACTIVITIES & AWARDS

Varsity Football Team, Friendship Collegiate Academy 2012-2015

● Led team as captain, through boosting morale and holding teammates accountable. Recreation Center Youth Volunteer, Benning Stoddert Rec Center 2012-2014

● Help youth with homework and monitor sports.

Urban Alliance Internship Program 2015-2016

● At my internship I learned about marketing, office management and what skills it takes to be successful in this world.

Teachers Assistants, Friendship Collegiate Academy 2014-2016

● While being the teachers assistant and leader of my class I learned how to file, organize and take the lead of a group of people.

“Making a Difference” Youth Award 2016

● This award was given to me because I have always been a person to stand out, do the right thing when no one else is watching, take charge of situations and be a role model to others I'm around. I was always the one to count on when something needed to be done.

Customer Service Award 2019

● Give great customer service while completing assignments and projects.

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