Electrician Assistant Support Representative

Terrance Williams

Phoenix, AZ *****

1-602-***-**** - **************@*****.***

Professional Summary

Motivated and reliable employee seeking a new employment. Possesses excellent customer service and communication skills and enjoy cordial conversation with customers. Willing to bring a friendly attitude and a positive work ethic. An individual that is ambitious and eager to learn and meet company goals.

Skills

●Inbound and Outbound Calling

●Client Needs Assessment

●Product Knowledge

●Administrative support

●Attention to Detail

●Interpersonal Communication

●Excellent Communication

●Teamwork and Collaboration

●Decision Making

●Multitasking Abilities

Work History

01/2016 to Current

Electrician Assistant

Galler Electric Inc. – Phoenix, AZ

●Assessed electrical systems, equipment and components to identify hazards, defects and needed adjustments or repairs.

●Installed safety and distribution components for electrical systems, such as switches, resistors and circuit-breaker panels.

●Prevented breakdown of systems by routinely inspecting and replacing old wiring and cleaning circuits.

01/2015 to

01/2016

Child Care Worker

Marie's Child Care – Phoenix, AZ

●Communicated with parents regarding child's behavior, daily activities and concerns.

●Provided continuous supervision to children during indoor and outdoor activities to maintain safe learning and playing environments.

●Supported children's emotional and social development by encouraging positive self-concepts and understanding of others.

●Taught children educational games to reinforce learning of alphabets and numbers.

01/2014 to 01/2015

Technical Support Representative

Convergys – Laveen, AZ

●Provided Tier 1 IT support to non-technical internal users through desk side support services.

●Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

●Monitored systems in operation and input commands to troubleshoot areas.

●Collaborated with supervisors to escalate and address customer inquiries or technical issues.

03/2012 to 01/2014

Security Guard

CSC Security – Phoenix, AZ

●Completed full building and grounds patrols to spot and investigate concerns.

●Patrolled and monitored premises in company vehicle, on bicycle and by foot.

●Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

●Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.

04/2013 to 12/2013

Child Care Worker

Children's Learning Adventure – Laveen, AZ

●Communicated with parents regarding child's behavior, daily activities and concerns.

●Provided continuous supervision to children during indoor and outdoor activities to maintain safe learning and playing environments.

●Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.

●Created safe and engaging learning environment for groups of diverse children with various learning styles.

01/2013 to 12/2013

Kids Club Counselor

Laveen School District – Laveen, AZ

●Supervised youth in engaging environment to promote security and safety for all ages.

●Demonstrated positive influence to children by acting appropriately, being respectful to others and actively listening.

●Implemented variety of fun and recreational activities for residents.

●Supervised individuals in small group atmosphere to cultivate safety, independence and structure.

08/2007 to 12/2010

Security Guard and Dispatcher

South Mountain Community College Safety – Phoenix, AZ

●Oversaw daily monitoring and patrolled buildings, grounds, and work sites.

●Secured premises and personnel by patrolling property and monitoring surveillance equipment.

●Responded quickly to incidents and assessed active situations for security concerns.

●Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.

10/2005 to 10/2007

Cashier/Cooking Assistant

McDonald's – Phoenix, AZ

●Helped customers complete purchases, locate items and join reward programs.

●Cleaned and sanitized cashier workstation and scanning area.

●Prepared food orders to support waitstaff and other team members.

Education

05/2012

05/2007

Associate of Arts

Maricopa Community Colleges - South Mountain Community College - Phoenix, AZ

High School Diploma

Phoenix Union High School District – Camelback High School – Phoenix, AZ

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