Customer Service Quality Assurance
Resume:
KEANISHA MOORE
**** ******** ***, ********, **, 90501 + 323-***-**** + *************@*****.***
Professional Summary
Skills
e Cash drawer balancing e Cash register operations
© Coupons and gift cards Sales
e Excellent verbal communication e Refunds and exchanges
© Heavy lifting Receipt and refund issuance
© Money management © Check cashing
e Customer service e Payment processing
e@ Cash Handling e Good telephone etiquette
© Cleaning and sanitizing e Order bagging
Education
High School Diploma - 2008
Leuzinger High School - Lawndale, CA
Work History
Cashier - September, 2014 to January, 2022
Superior Grocers - Los Angeles, CA
© Keep checkout areas clean and orderly, as well as perform other cleaning task.
© Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls.
© Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls.
e Helped customers by answering their questions and completing their requests.
Firewatch Officer - May, 2018 to September, 2018
Amaricanquest - Los Angeles, CA
e Put in place a fire safety plan and tweaked it based on weather, work location, and other factors.
e Had an excellent attendance record and was always on time for work.
e Increased customer satisfaction by resolving [Product or Service] issues.
© Solved [Type] issues, improved operations, and provided excellent customer service.
Patroller - May, 2018 to December, 2018
American quest - Los Angeles, CA
e Developed team communications and information for [Type] meetings.
e Had an excellent attendance record and was always on time for work.
Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
Solved [Type] issues, improved operations, and provided excellent customer service.
Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
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