Michelle Schaeffer

adp7xx@r.postjobfree.com

602-***-****

Desire to work remotely and safely at home in my RV. If that is not a possibility, I am able to work on site, and easily able to relocate if needed. I am a hard worker, dependable,and a team player/leader.

111 Wesley St. Tullahoma, TN 37388

What I Bring to the Table

•Caring & responsible

•Dependable & dedicated

•Great attitude for learning

•Creative and crafty

•Great communication skills

•Motivated to follow through on projects

•Ability to work independently

•Enjoy working with the public and serving others

•Enjoy a clean organized work environment

•Ability to recognize and solve customer issues

•Team player/leader

•General computer skills

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Allied Universal Security & Protective Services

Diageo Cascade Hollow Distilling Co. Tullahoma TN

●Gate Guard

Check all person’s IDs, record body temperatures, record times in/out, record truck/trailer or personal vehicle ID, Employee or contractor electronic key distribution and record.

12-15-2021 to 01-15-2022

Server/Hostess Mountain Quail Café

- Quartzsite, AZ December 2018 – March 2020

•Greeted customers at the door and seated them at a clean adequately sized table

•Answered phone calls take messages-to go orders

•Listened to customers needs

•Preparing sauces and sides as requested

•Handled cash and credit cards

•Performed all facets of side work

Owner/Operator Tips n Toes Nail Salon

- Beach, ND December 2007 to October 2016

•Supervised 2 employees

•Met strict state/federal procedures for sanitation & safety

•Responsible for payroll, taxes cleanliness and sanitation

•Maintained schedules for around 50 clients

Direct Care Residential Specialist HOME ON THE RANGE

- Sentinel Butte, ND April 2001 to June 2006

•Implemented Boys Town Social Skills

•Worked with "At Risk Youth" Training

•Transporting to and from school and entertainment activities

•Supervised family visits

•Assisted them in court appearances • Kept behavioral logs

•Council youth about positive/negative behaviors

Bar Tender/Cocktail Waitress American Legion Club

- Beach, ND

April 1999 to March 2001

Stock Inventory, bar back, Sanitation, positive happy attitude, excellent customer service with a smile, bingo caller, pull tab sales and pay out, card shuffler at the black jack table, crowd and brawl resolution.

Phone Technical Customer Support, Retail Sales

Sykes Enterprises, - Bismarck, ND November 1998 to May 2000

Microsoft office support technician. Cold and hot calls, assisting all customers to the best of my ability and knowledge and making sure their questions are answered before the call ends.

Education

Associate's degree in Criminal Justice and Security

Bismarck State College - Bismarck, ND

August 1984 to May 1986

GED

Dickinson State Univ - Dickinson, ND

Master manicurist license

Academy of Nails, Skin & Hair Billings MT

Skills

•Hostess

•Restaurant Server

•Waitress

•Windows XP & 10

•Microsoft Office

•Telephone Skills

•Smart phone skills

•POS Skills

•Communications (10+ years)

•Microsoft Word

•Operating Systems

•Leadership

•Spark

•Customer service

•Live chat

•Time management

•Applied behavior analysis

•Phone etiquette

•Sales

•Typing

•Business development

•Lead generation

•Inside Sales

•Familiar with Forklift operation

•Familiar with OSHA safety procedures

•Able to operate standard transmission vehicles

•Quality Control Inspection

•Machine maintenance

•Reasonable Physical laborious positions are ok with me

•Shipping & receiving familiarity

•Valid driver’s license

•No felony convictions

Assessments

Electronic Medical Records: Best Practices — Proficient

April 2020

Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Proficient

Customer Focus & Orientation — Highly Proficient

July 2019

Responding to customer situations with sensitivity. Full results: Highly Proficient

Data Entry: Attention to Detail — Proficient

November 2020

Maintaining data integrity by detecting errors Full results: Proficient

Inside sales — Highly Proficient

January 2021

Understanding and responding appropriately in sales scenarios, and performing common sales calculations

Full results: Highly Proficient

Sales skills — Expert

February 2021

Influencing and negotiating with customers Full results: Expert

Call center customer service — Proficient

June 2021

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Tests a candidate's ability to demonstrate customer service skills in a call center setting

Full results: Proficient

Contact this candidate