Customer Service
Resume:
Michelle Schaeffer
*.*.*****@*****.***
Desire to work remotely and safely at home in my RV. If that is not a possibility, I am able to work on site, and easily able to relocate if needed. I am a hard worker, dependable,and a team player/leader.
111 Wesley St. Tullahoma, TN 37388
What I Bring to the Table
•Caring & responsible
•Dependable & dedicated
•Great attitude for learning
•Creative and crafty
•Great communication skills
•Motivated to follow through on projects
•Ability to work independently
•Enjoy working with the public and serving others
•Enjoy a clean organized work environment
•Ability to recognize and solve customer issues
•Team player/leader
•General computer skills
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Allied Universal Security & Protective Services
Diageo Cascade Hollow Distilling Co. Tullahoma TN
●Gate Guard
Check all person’s IDs, record body temperatures, record times in/out, record truck/trailer or personal vehicle ID, Employee or contractor electronic key distribution and record.
12-15-2021 to 01-15-2022
Server/Hostess Mountain Quail Café
- Quartzsite, AZ December 2018 – March 2020
•Greeted customers at the door and seated them at a clean adequately sized table
•Answered phone calls take messages-to go orders
•Listened to customers needs
•Preparing sauces and sides as requested
•Handled cash and credit cards
•Performed all facets of side work
Owner/Operator Tips n Toes Nail Salon
- Beach, ND December 2007 to October 2016
•Supervised 2 employees
•Met strict state/federal procedures for sanitation & safety
•Responsible for payroll, taxes cleanliness and sanitation
•Maintained schedules for around 50 clients
Direct Care Residential Specialist HOME ON THE RANGE
- Sentinel Butte, ND April 2001 to June 2006
•Implemented Boys Town Social Skills
•Worked with "At Risk Youth" Training
•Transporting to and from school and entertainment activities
•Supervised family visits
•Assisted them in court appearances • Kept behavioral logs
•Council youth about positive/negative behaviors
Bar Tender/Cocktail Waitress American Legion Club
- Beach, ND
April 1999 to March 2001
Stock Inventory, bar back, Sanitation, positive happy attitude, excellent customer service with a smile, bingo caller, pull tab sales and pay out, card shuffler at the black jack table, crowd and brawl resolution.
Phone Technical Customer Support, Retail Sales
Sykes Enterprises, - Bismarck, ND November 1998 to May 2000
Microsoft office support technician. Cold and hot calls, assisting all customers to the best of my ability and knowledge and making sure their questions are answered before the call ends.
Education
Associate's degree in Criminal Justice and Security
Bismarck State College - Bismarck, ND
August 1984 to May 1986
GED
Dickinson State Univ - Dickinson, ND
Master manicurist license
Academy of Nails, Skin & Hair Billings MT
Skills
•Hostess
•Restaurant Server
•Waitress
•Windows XP & 10
•Microsoft Office
•Telephone Skills
•Smart phone skills
•POS Skills
•Communications (10+ years)
•Microsoft Word
•Operating Systems
•Leadership
•Spark
•Customer service
•Live chat
•Time management
•Applied behavior analysis
•Phone etiquette
•Sales
•Typing
•Business development
•Lead generation
•Inside Sales
•Familiar with Forklift operation
•Familiar with OSHA safety procedures
•Able to operate standard transmission vehicles
•Quality Control Inspection
•Machine maintenance
•Reasonable Physical laborious positions are ok with me
•Shipping & receiving familiarity
•Valid driver’s license
•No felony convictions
Assessments
Electronic Medical Records: Best Practices — Proficient
April 2020
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Proficient
Customer Focus & Orientation — Highly Proficient
July 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Data Entry: Attention to Detail — Proficient
November 2020
Maintaining data integrity by detecting errors Full results: Proficient
Inside sales — Highly Proficient
January 2021
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Highly Proficient
Sales skills — Expert
February 2021
Influencing and negotiating with customers Full results: Expert
Call center customer service — Proficient
June 2021
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Tests a candidate's ability to demonstrate customer service skills in a call center setting
Full results: Proficient
Contact this candidate