Data Entry, Customer Service
Resume:
THERESA A. WOOTEN
North Chesterfield, VA 23237
Email: **********@*****.***
I HAVE WORKED MANY YEARS IN A VARIETY OF INDUSTRIES IE: BANKING, INSURANCE, (WORKERS COMPENSATION), TRUCKING (FREIGHT). I HAVE ACQUIRED MANY SKILLS IN ALL. I AM CURRENTLY SEEKING PART-TIME EMPLOYMENT. PREFERABLY DAY SHIFT
OCTOBER 2010-DECEMBER 2020
CUSTOMER SERVICE REPRESENTATIVE, FEDEX FREIGHT-MILFORD CT
Answering and resolving customer requests. Developing a trusting relationship with the customer. Driver Check-in, faxing copying various freight related documents, setting delivery appointment on daily basis, reconsigning misdirected freight. Scanning all freight documents as needed, perform dock pickups at customers request, entering freight bills on ISP system. Was assigned to front desk window to assist and greet customers upon arrival.
FEBRUARY 1992-JANUARY 2010
OPERATIONS SUPERVISOR, PMA COMPANIES
FORMERLY WEBSTER RISK INSURANCE, MERIDEN CT
Oversaw the daily processing and completion of all workers compensation first report of injury forms into carrier systems, Responsible for all incoming and outgoing mail to US Post Office. Processed and distributed all loss run reports to loss control department and insures (clients) monthly. Ensured accuracy of all timecards, performed yearly evaluations, and maintained
documentation for 6 direct reports. Analyzed and expediated system issues involving Mailroom and Claims department. Maintained all incoming and outgoing files to Iron Mountain Storage Facility. Ordered all office supplies and processed all office vouchers to vendors. Was an essential part in creating a managerial supervisor position for mailroom and data entry departments.
FEBRUARY 1974-JUNE 1992
BANK OF NEW ENGLAND, FAIRFIELD CT
While at Bank of New England, I held a variety of positions that utilized my analytical and data skills.
SKILLS
DATA ENTRY SKILLS,
MICROSOFT SKILLS
COMPUTER SKILLS
SCANNING/IMAGING SKILLS
MULTIFUTIONAL DEVICES
CAPABLE OF WORKING INDEPENDENTLY
CLERICAL EXPERIENCE
MANAGE MULTIPLE PROJECTS
EDUCATION: BASSICK HIGH SCHOOL, BRIDGEPORT CT
GRADUATED BUSINESS CONCENTRATION
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